Specialty Pharmacy Clerk

Salary Range $19.00 - $22.00 Hourly

Position Type Full Time

Category Pharmaceutical

Description

Overview

A Specialty Pharmacy Clerk is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:

• Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics — including any Company employee agreements.

• Complying with all relevant pharmacy accreditation standards.

• Maintaining confidentiality of all patient and Company information (HIPAA compliance required).

• Adhering to pharmacy workflow procedures at each assigned workstation.

• Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.

• Remaining flexible to accommodate scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:

• Handle telephone calls that do not require pharmacist involvement.

• Gather and enter patient information accurately into pharmacy systems.

• Verify insurance eligibility and assist with basic benefit and copay inquiries.

• Triage prescriptions and route tasks to appropriate internal teams.

• Manage patient documentation, including intake forms and records.

• Enter prescription and patient data accurately into pharmacy systems.

• Identify payer types and basic processing requirements.

• Utilize prescriber, insurance, and pharmacy portals to support communication and workflow.

• Assist in resolving basic claim issues and escalate as appropriate.

• Communicate with patients, prescribers, and internal teams to support prescription processing.

• Verify and collect payment information pertaining to patients shipment.

• Duties and responsibilities may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work.

Operational / Administrative Support

• Perform general administrative duties such as filing, returning calls, and assisting walk-in customers.

• Support packing and shipping operations, including:

• Preparing medication shipments.

• Generating packing slips and shipping manifests.

• Coordinating delivery routes and schedules.

• Following shipping regulations and weather restrictions.

• Maintaining shipping and delivery records.

• Assist with inventory-related tasks such as receiving, unpacking, and organizing supplies.

Qualifications

Required Qualifications

• High School Diploma or equivalent (GED).

• Regular and predictable attendance, including evenings, weekends, and holidays.

• Ability to complete required training within designated timeframes.

• Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy.

• Strong communication skills with the ability to read, write, speak, and understand English.

• Ability to work in a fast-paced environment and pivot quickly between tasks.

• Ability to work both independently and collaboratively.

• Basic math and analytical skills.

• Proficiency in Microsoft Office (Outlook, Excel, Teams).

Preferred Qualifications

• Previous experience in a pharmacy, healthcare, or medical setting.

• Previous customer service or retail experience.

Physical Demands

The physical demands described here represent those required to successfully perform the essential functions of this job:

• May sit or stand 7–10 hours per day.

• May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk.

• May be required to work extended hours as needed.

• May lift and/or move up to 30 pounds.

• Must be able to function in a typical pharmacy work environment.