Senior Business Product Manager, Lending

The Senior Business Product Manager, Lending is responsible for identifying, defining, and delivering business capabilities that support the commercial lending lifecycle. This role serves as a key liaison between Business, Operations, Technology, Risk, Finance, Accounting, and other cross-functional partners to drive strategic initiatives and operational improvements. The initial focus of this role will be within the Commercial Servicing domain, supporting complex lending products including corporate lending, syndicated lending, specialty finance, equipment finance/leasing, and structured mortgage finance. Over time, the scope may expand to support additional areas of the commercial lending lifecycle, providing opportunities to influence broader product strategy, operational transformation, and capability development across the organization. The successful candidate will combine strong commercial lending knowledge with product management, business analysis, and transformation experience to deliver practical solutions that improve operational efficiency, scalability, controls, and client experience. This is a business-facing role responsible for defining business needs, documenting requirements, supporting solution delivery, leading testing activities, and ensuring successful implementation of strategic initiatives.

Key Responsibilities and Duties

• Product & Transformation Management: Partner with business leaders to identify opportunities to improve commercial lending and servicing capabilities. Define business priorities, requirements, and success metrics for strategic initiatives. Support the development and execution of product roadmaps aligned to business objectives. Drive process improvement and transformation efforts across lending and servicing operations. Evaluate operational challenges and recommend solutions that enhance efficiency, controls, and scalability. Collaborate with cross-functional stakeholders to define future-state business capabilities and operating models.

• Requirements & Business Analysis: Gather, document, and validate business requirements from stakeholders across the organization. Translate business needs into functional requirements, user stories, process flows, and acceptance criteria. Facilitate stakeholder workshops and working sessions to align on business objectives and solution design. Analyze current-state processes and identify opportunities for improvement and standardization. Ensure business requirements adequately address operational, regulatory, accounting, reporting, and customer needs.

• Testing & Implementation: Lead User Acceptance Testing (UAT) activities for new capabilities, enhancements, and system changes. Develop test plans, test scenarios, and test scripts. Coordinate business testing efforts and support defect resolution. Partner with Technology and project teams throughout design, development, testing, and implementation. Assist with change management, business readiness, training, and rollout activities. Monitor outcomes and ensure delivered solutions meet business objectives and user expectations.

• Stakeholder Management: Build strong partnerships across Business, Operations, Technology, Risk, Finance, Accounting, Compliance, and other support functions. Serve as a trusted advisor and advocate for business needs throughout the delivery lifecycle. Communicate priorities, progress, risks, and outcomes to stakeholders and leadership. Facilitate alignment and decision-making across diverse stakeholder groups.

Minimum Qualifications

• 7+ years of experience in commercial lending, commercial loan servicing, product management, business analysis, or lending operations, supporting complex commercial lending products such as corporate lending, syndicated lending, specialty finance, equipment finance/leasing, or structured finance.

• Hands-on experience with FIS Commercial Loan Servicing (CLS) and/or ACBS platform, including requirements definition, system enhancements, process optimization, testing, and implementation support.

• Demonstrated experience leading cross-functional initiatives involving Business, Operations, Technology, Risk, Finance, and Accounting, including requirements gathering, process design, user acceptance testing (UAT), and successful delivery of business and technology solutions.

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Educational Requirements

• University (Degree) Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC

Posting End Date: 11/7/26

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $170,900 - $231,200

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.