Event Services Manager

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role. The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess Pumpkin Fest and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you! What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

Reporting to the Director of Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Event planning and servicing of contracted Weddings, Catering Events and Group Files.
• Consistently offer professional, friendly and engaging service.
• Organize wedding, catering & convention booking files and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to event specifications, event timelines, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client
• Organize/compile and distribute group resumes, catering and conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
• Monitor event logistics and execution, ensuring adherence to client expectations, contract obligations, brand standards and profitability goals
• Drive satisfaction through creative problem solving and proactive service delivery.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Yield sleeping room block and function space, ensuring optimization of financial return/performance.
• Forecast banquet & catering food & beverage by group with target of 3% accuracy.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required. Able to handle inquiries.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director or Assistant Director.

Qualifications

• Previous experience within luxury resort market in similar role preferred.
• Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Excellent interpersonal skills, and problem-solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.Ability to focus attention on guest needs, always remaining calm and courteous.
• Ability to work days, nights and weekends; when necessary.

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #LI-JH1