Group Reservations Coordinator - Hyatt: Tempe Mission Palms Hotel
TEMPE, AZFull-time$25/hrSeen 4 days agoSeen in employer's feed 4 days ago
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Job overview
The Group Reservations Coordinator administers and coordinates group guest room reservations and inventory throughout the convention services process. The coordinator serves as the primary contact for assigned groups from turnover through arrival, managing room blocks and providing customer service. The role works Monday through Friday and includes coordinating rooming-list changes, tracking inventory, and preparing group room recap reports.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description:
Starts at $25/hour
The Group Reservations Coordinator is responsible for the administration and coordination of all group guest room reservations and inventory throughout the convention services process. This position serves as the primary contact for assigned groups from turnover through arrival, ensuring accurate room block management and exceptional customer service.
Responsibilities include but are not limited to:
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Establish initial contact with customer at file turnover.
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Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no-show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for individual call-in groups.
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Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
Group Reservation Coordinators will work Monday – Friday.
Qualifications:
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Proficiency in Microsoft Word, Excel, and Opera Cloud/Reserve
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Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
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Strong time-management and follow-through skills with a high degree of attention to detail.
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Ability to build and maintain positive relationships with clients and internal hotel departments.
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Understanding of hotel room inventory management, group room blocks, and revenue/yield management principles.
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Hotel Front Office or Reservations experience strongly preferred.
The Benefits & Perks
Our Hotels have the best to offer including: free uniforms, free covered parking, paid vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, tuition reimbursement property specific benefits, excellent training and professional development and many more!
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Primary Location: US-AZ-Tempe
Organization: Tempe Mission Palms
Pay Basis: Hourly
Job Level: Full-time
Job: Reservations
Req ID: TEM001325
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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