Lead Specialist - Card Fraud Detection

Brooklyn, OH

Amherst, NY

Full time

R-43143

Location:

4910 Tiedeman Road, Brooklyn Ohio

Hours:

• Monday, Wednesday, Thursday and Friday: 2:30pm - 11pm ET

• Sunday: 10:30am - 7:00pm ET

• Tuesday and Saturday- Off

Location: This is a hybrid opportunity and will require one to be in office on Wednesday and Thursday

About the Business: The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a proactive strategy of fraud detection, protecting both the bank and customer while providing shareholder value.

Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.

Essential Job Functions:

• Review ATM, Debit, and Credit Card transactions for potential fraud.

• Verify transaction activity with client and take appropriate action.

• When applicable, status card as appropriate, initiate the fraud claim and reissue process

• Communicate dispute process and action taken to the client.

• Document relevant information in FDWC, CardGuard, Quest, CE Desktop, CUI

• Communicate trends to management and peers.

• Information share and recommend new processes as necessary.

Education Background:

• High school diploma or equivalent required

Essential Skills/Knowledge:

• Knowledge of laws and regulations

• Strong written and verbal skills

• Knowledge of bank systems: FDWC, TS2/CardGuard, Hogan, CUI, Quest

• Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.

• Ability to identify fraudulent activity and patterns

• Strong analytical skills

• Ability to excel in a self-paced production environment

• Team building, interpersonal, and relationship building skills

Preferred Experience:

• Minimum 1 year fraud experience in a customer service environment

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.