Business Process Automation Analyst

Ferguson Center, Act Dr, Iowa City, IA, USA | Full-Time

SCHEDULE: Full-time; Monday through Friday (8:30 am – 5:00 pm) 40 hours a week.

LOCATION: Ferguson Building: 200 Act Dr, Iowa City, IA 52243

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

The Business Process Automation Analyst designs, configures, supports, and continually improves automated workflows and related business solutions across Hills Bank. This role partners with business and technology teams to understand operational needs, document current and future processes, identify opportunities for improvement, and implement solutions that increase efficiency, strengthen controls, and improve customer and employee experiences.

The position combines business analysis, process improvement, solution configuration, testing, support, and stakeholder collaboration. Success requires an ability to translate business needs into effective workflow solutions while maintaining appropriate security, documentation, change control, and regulatory alignment.

ACCOUNTABILITIES:

• Business Process Analysis and Improvement

• Partner with business units to understand objectives, pain points, risks, customer impacts, and opportunities for process improvement.

• Facilitate discussions to document current-state and future-state processes, business rules, handoffs, exceptions, controls, and performance measures.

• Assess processes for unnecessary complexity, manual effort, delays, rework, and control gaps.

• Recommend practical improvements that balance business value, customer experience, risk, compliance, and implementation effort.

• Help prioritize automation opportunities based on strategic alignment, expected benefit, operational risk, and organizational readiness.

• Workflow and Automation Solution Design

• Design, configure, test, implement, and maintain automated workflows that support retail, commercial, operations, payments, and other banking functions.

• Translate approved business requirements and process designs into workflow steps, rules, routing, forms, notifications, approvals, and exception paths.

• Use appropriate configuration, scripting, integrations, and data exchanges to deliver reliable business solutions.

• Apply reusable design standards and best practices to improve solution consistency, maintainability, scalability, and supportability.

• Evaluate proposed changes for downstream impacts to customers, employees, systems, reporting, controls, and related processes.

• Platform Administration and Production Support

• Administer workflow and automation platforms, including configuration, access, roles, permissions, and security settings.

• Monitor workflow performance, investigate failures or bottlenecks, and coordinate timely resolution of issues.

• Provide ongoing support for implemented solutions and serve as a knowledgeable point of contact for workflow-related questions.

• Coordinate with internal technology teams and external vendors when issues involve integrations, infrastructure, product defects, or specialized support.

• Serve as a designated backup for the Core Banking team to support continuity of operations during absences or peak-workload periods.

Workflow Design & Configuration:

• Design, develop and maintain workflows to meet business and regulatory requirements.

• Configure workflow templates, rules, and automation scripts for various banking functions.

• Analyze existing workflows for efficiency and recommend improvements.

• Collaborate with business units to identify automation opportunities and implement best practices.

System Administration:

• Manage user roles, permissions, and security settings within Workflow tool.

• Monitor system performance and troubleshoot workflow-related issues.

• Ensure workflows adhere to regulatory standards and internal policies.

• Maintain detailed documentation of workflow configurations and changes.

Training & Support:

• Provide training and support to end-users on systems functionality and best practices.

• Act as the primary point of contact for workflow-related inquiries and support requests.

Reporting & Analytics:

• Generate reports on workflow performance, usage, and bottlenecks.

• Present insights to management for process improvement and strategic planning.

Other:

• Participate in ad hoc committees, task groups, and regular meetings to coordinate workflows to resolve operational problems resulting in improved customer experience and employee productivity.

• Serve as a designated backup for Core Banking team to ensure continuity of operations during absences or peak workload periods.

• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.

EDUCATION AND SPECIAL REQUIREMENTS:

• Required Qualifications

• Bachelor's degree in information technology, business analytics, business administration, management information systems, or a related field, or an equivalent combination of education and relevant experience.

• Two or more years of experience in workflow automation, business process management, process improvement, business systems analysis, application administration, or a related field.

• Experience gathering and documenting business requirements, process flows, business rules, and solution changes.

• Experience configuring or supporting workflow, process automation, low-code/no-code, case management, or business application platforms.

• Experience with testing, issue resolution, change management, and implementation support.

• Strong written, verbal, facilitation, and interpersonal communication skills.

• Ability to work independently, manage competing priorities, and collaborate across business and technology teams.

Preferred Qualifications

• Experience in banking, financial services, insurance, healthcare, or another regulated and process-intensive industry.

• Knowledge of retail or commercial banking operations, including payments such as ACH, cards, or wire transfers.

• Experience with core business platforms, customer relationship management systems, document management solutions, business intelligence tools, or financial-services applications.

• Experience with application programming interfaces, middleware, data integration, web services, or data transformation concepts (VB.net, SOAP, REST, HTML, XML)

• Working knowledge of one or more scripting, markup, query, or configuration languages used to support workflow automation.

• Experience with project management practices, vendor coordination, user training, or organizational change activities.

• Experience creating process maps, operating procedures, test scripts, support documentation, or management reporting.

Highly Preferred

• Enterprise Workflow (EWF) platform experience within Jack Henry banking systems

• Experience using Microsoft PowerPlatform (PowerBI, Power Automate)

• Experience with Salesforce Flow and Flow Builder

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY