Manager, Digital Product Operations
Austin, TXFull-timeSeen todaySeen in employer's feed today
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Job overview
The Manager of Digital Product Operations leads a team responsible for optimizing and scaling customer-facing support journeys across Apple’s digital support channels. The role connects Product Management, Engineering, Content Strategy, Retail, and Service Operations to deliver product introductions, feature integrations, and customer experience improvements. It also develops team capabilities, evolves administrative optimization tools, and supports readiness for new products and global service expansions.
Skills & qualifications
Skills
Qualifications
Full job description
Weekly Hours: 40
Role Number: 200689142-0157
Summary
Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.
Description
As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.
Minimum Qualifications
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7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications.
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Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment.
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Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch.
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Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations.
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Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.
Preferred Qualifications
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Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences.
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Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies.
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Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations.
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Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations.
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Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization.
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Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
How this job compares
Set against the 10,749 open Program Management jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Texas median$126–200K/yr405 salary ranges
- Texas median$19/hr21 hourly ranges
- Openings
- Olive Jobs lists 690 open Program Management jobs in Texas and 10,749 across the US. 5% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Amazon65 open
- UNIVERSITY OF TEXAS AT AUSTIN42 open
- Lockheed Martin30 open
- Experience
- This posting asks for at least 7 years of experience; Program Management postings that state a minimum ask for 7 years at the median (9,226 postings).
- Education
- 4,238 of the 10,749 open Program Management jobs (39%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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