
Shift Lead w/ MAP
Auburn, MAFull-time$44–49K/yrSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Shift Lead supports direct support professionals and partners with the Residential Manager to provide quality services and ensure daily program operations meet applicable regulations. The role guides staff, implements Individual Support Plans, provides direct service and case management, and may serve as Acting Residential Manager during absences of up to two weeks. The schedule is 40 hours per week, including evenings, weekends, and holidays.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Full Time
Auburn, MA, US
Requisition ID: 2867
Salary Range: $44,314.00 To $48,693.00 Annually
Lead with Purpose. Make a Difference Every Shift.
Join our Residential Program as a Shift Lead and help create a safe, supportive, and empowering environment for individuals with disabilities while guiding and mentoring direct support staff.
Position Schedule: Sunday 9am-5pm, Mon-Tues 3pm-11pm, Wed-Thur 1pm-9pm (40 hr/week)
Pay: $44,314 to $48,693
Benefits: Medical, Dental, Vision insurance, Vacation and Sick time. Tuition Reimbursement, 401k with matching and much more
The Shift Lead provides support to all direct support professionals (overnight awake/asleep, relief) and partners with the Residential Manager (RM) to ensure quality direct support services are provided. The Shift Lead additionally ensures the daily operations of programs meet Federal, State and agency compliance regulations.
Essential Functions:
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In the physical absence of the Residential Manager (RM), serves as the senior staff member on-site, providing support and guidance to other direct support professionals
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Serves as the Acting Residential Manager during periods when the RM is on vacation, sick leave or other absences not greater than two weeks
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Implements Individual Support Plans (ISP) for individuals based on assessments, objectives, and goals
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Collaborates with the RM, case managers, and peers in the planning, management, and fulfillment of the agency’s short/long term goals
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Provides administrative support to the RM, including case management for an identified caseload
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Provides direct service to individuals served
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Frequent driving of a motor vehicle and/or van required
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Must work a flexible schedule to include nights, weekends, and holidays
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Actively advocates for individuals served and demonstrates the agency mission and values in all interpersonal and professional relations
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Enhances and promotes The Arc of Opportunity’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation
Qualifications:
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MAP Certification or ability to obtain within 3 months
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Associates degree in relevant field or some college coursework preferred, High School Diploma or GED required
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A minimum of one year experience in a human service field, some human service supervisory or senior staff experience preferred
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A valid driver’s license and acceptable CORI/Fingerprint checks & driving record are required at all times during employment with The Arc of Opportunity
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Use of personal vehicles is required & must meet all State requirements to include a valid registration, insurance, & safety standards
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Ability and willingness to provide hand over hand assistance in personal care functions, including shower and hygiene assistance
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Mathematical aptitude to reconcile monetary accounts for individual served
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Flexible work scheduled required with on-call responsibilities as needed
Physical Requirements:
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Ability to lift up to 50 lbs.; kneel, bend and carry items; and sustain periods of walking, standing, sitting
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Ability to physically assist individuals according to their needs and perform physical restraint if necessary
Mental Requirements:
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Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, & crisis manage
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Communication skills, in written and oral English, which convey clear and concise information in a professional & respectful manner to individuals supported, family members/guardians, government agencies, & community partners
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Ability to work independently
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The Arc is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
When an applicant with a disability needs an accommodation to have an equal opportunity to apply and/or interview for a job, they may request it orally or in writing through the Director of Human Resources.
How this job compares
Set against the 874 open Shift Leader jobs on Olive Jobs, counted November 14, 2026.
- Pay
- This posting$44–49K/yr
- US median$105–208K/yr47 salary ranges
This range's midpoint, $47K, is 70% below the US median midpoint ($157K) — in the lowest quarter of Shift Leader salary ranges across the US.
- Openings
- Olive Jobs lists 11 open Shift Leader jobs in Massachusetts and 874 across the US. None of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- McDonald's204 open
- Walgreens113 open
- Banfield Pet Hospital93 open
- Experience
- This posting asks for at least 1 year of experience; Shift Leader postings that state a minimum ask for 1 year at the median (315 postings).
- Education
- This posting asks for a high school diploma; 227 of the 874 open Shift Leader jobs (26%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 14, 2026. Figures based on too few postings are left out.
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