Care Experience Manager
Council Bluffs, IAJob$45–50K/yrSeen todaySeen in employer's feed today
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Requirements
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Job overview
The Care Experience Manager supports clients and caregivers by coordinating communication, schedules, referrals, onboarding, and caregiver engagement. The role serves as a main point of contact, works with clinical and recruitment teams, and participates in a paid, phone-only on-call rotation. It requires a bachelor’s degree and at least two years of experience in sales, customer service, or a fast-paced office environment; recruiting or healthcare experience is preferred.
Skills & qualifications
Skills
Qualifications
Full job description
Care Experience Manager
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Job Details
Requisition #:
219078
Location:
Council Bluffs, IA 51503
Category:
Administrative/Clerical
Salary:
$45,000.00 - $50,000.00 per year
Position Details
About Aveanna Healthcare
At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As aCare Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Why You’ll Love This Role
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No hands-on clinical work required– focus on coordination and communication
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Be part of a purpose-driven teamthat’s passionate about making a difference
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Opportunities for advancementand career growth
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Build lasting relationshipswith families and caregivers
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Make an impactin your community
What You’ll Do
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Act as themain point of contactfor clients and caregivers, ensuring consistent communication and a high level of satisfaction
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Manage caregiver schedules to ensure the right match of skills and availability
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Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
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Maintain accurate and up-to-date records, schedules, and reports
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Participate in the on-call rotation — phone support only,and paid
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Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
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Handle problem-solving with professionalism and empathy — turning challenges into opportunities
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Manage performance and support the retention of caregivers through engagement and timely feedback
What We’re Looking For
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Bachelor’s degree required
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2+ years of experience in sales, customer service, or a fast-paced office environment
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Strong organizational and time management skills
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Excellent communication, relationship-building, and problem-solving skills
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Comfortable using MS Office and learning new systems quickly
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Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You
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Thrive in fast-paced environments
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Are proactive, adaptable, and solution-oriented
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Genuinely enjoy helping others
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Want to grow into leadership or regional roles
Travel Requirements
Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally —we want to hear from you!
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California (https://www.aveanna.com/CaliforniaPrivacyNotices.html)
Notice for Job Applicants Residing in Florida
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How this job compares
Set against the 1,332 open Care Coordination jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This posting$45–50K/yr
- US median$66–98K/yr219 salary ranges
This range's midpoint, $48K, is 43% below the US median midpoint ($84K) — in the lowest quarter of Care Coordination salary ranges across the US.
- Openings
- Olive Jobs lists 13 open Care Coordination jobs in Iowa and 1,332 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Molina Healthcare294 open
- CVS Health102 open
- Elevance Health69 open
- Experience
- This posting asks for at least 2 years of experience; Care Coordination postings that state a minimum ask for 2 years at the median (1,076 postings).
- Education
- This posting asks for a bachelor's degree; 151 of the 1,332 open Care Coordination jobs (11%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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