Head of Data Center Operations - REMOTE

Job Description

Day-to-Day This person will own the operational performance of live data center facilities after construction and commissioning are complete. They will oversee multiple facilities and ensure each site is operating safely, reliably, and consistently. They will manage site operations teams, maintenance strategies, vendor performance, incident response, staffing models, budgets, and operational KPIs. A major part of the role will be creating a repeatable operations standard that can be implemented as additional data centers come online. Responsibilities will include: Own uptime and overall operational performance across multiple data centers. Develop standardized staffing models, maintenance schedules, escalation processes, and performance benchmarks. Manage site operations leaders and ensure consistent execution across locations. Manage maintenance contractors, OEM/service providers, and facility vendors against contractual SLAs. Lead root-cause analysis following operational incidents and implement corrective actions. Own operational budgets and make staffing/resourcing decisions as new facilities come online. Track and communicate uptime, reliability, risk, maintenance, and overall facility health to executive leadership. Partner with construction and commissioning teams during facility turnover. Continuously improve operating procedures as the portfolio expands.

Skills and Requirements

Must-Haves 10+ years of data center, mission-critical facility, or large-scale industrial operations experience. 5+ years leading multi-site operations teams, including site leaders and facility personnel. Experience owning uptime, preventative maintenance, incident response, staffing, and operational performance for live facilities. Strong working knowledge of critical MEP infrastructure, including generators, UPS systems, switchgear, cooling infrastructure, and BMS/controls. Proven experience building or scaling standardized operating procedures across multiple facilities. Experience managing operations budgets, third-party vendors, service contracts, and SLAs across multiple sites. Ability to lead root-cause analysis for operational incidents and drive corrective/preventative actions. Executive-level communication experience around operational performance, risk, reliability, and resourcing. Plusses Hyperscale or colocation data center operations experience. Experience transitioning newly commissioned data centers into steady-state operations. Experience with CMMS or facility operations management platforms. Experience scaling operations within a high-growth or startup environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].