Account Manager

Description

We are looking for an Account Manager to support client relationships and daily office operations in Westfield, New Jersey. This position is ideal for someone who enjoys delivering attentive service, coordinating order activity, and keeping communication clear across customers and internal teams. The role combines account support, administrative oversight, and problem-solving to help ensure a smooth and reliable customer experience.

Responsibilities:

• Build strong relationships with key clients by delivering attentive, detail-oriented support across phone, email, and in-person interactions.

• Review customer requests proactively, identify service improvements, and suggest practical solutions that strengthen satisfaction and retention.

• Address concerns, discrepancies, and service issues promptly to maintain trust and reduce the risk of lost business.

• Prepare and manage quotes, order confirmations, and product-related responses while providing accurate information on pricing, availability, and timelines.

• Process transactions in company systems, including new orders, factory requests, cancellations, shipping updates, and tracking inquiries.

• Monitor daily order activity to ensure entries are complete, accurate, and moving through the workflow on schedule.

• Coordinate with sales, accounting, and warehouse teams to support efficient order handling and resolve issues that may affect delivery.

• Keep customers updated on order progress, shipment status, and any delays that could affect expectations.

• Document complaints, quality concerns, and processing errors in accordance with established compliance and reporting standards.

• Track performance against service metrics such as turnaround time, transaction volume, and delivery reliability while continuing to build product knowledge and system proficiency.

Benefits:

• Medical

• Vision

• Dental

• 401K

• PTO

Requirements • Experience in account management, customer service, office administration, or a related support role.

• Ability to manage order processing, quote preparation, and customer communication with a high level of accuracy and responsiveness.

• Strong administrative skills, including handling reception-style duties and maintaining organized office workflows.

• Familiarity with accounts payable support and office supply coordination, including ordering and maintaining inventory.

• Confidence using business systems and standard office software to complete transactions and monitor activity.

• Strong communication and interpersonal skills with the ability to work effectively with clients and cross-functional teams.

• Ability to prioritize multiple tasks, solve problems efficiently, and maintain a detail-oriented approach in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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