Workstation Specialist III

Workstation Specialist III

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.

Reference number

2026-192471

Job details

Domain

Research, design and development

Job field / Job profile

IT - Workstation technician

Job title

Workstation Specialist III

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. We are proud to be featured in TIME's World's Best Companies 2025 ranking, securing 2nd place in the Aerospace & Defense sector and 52nd overall. As a Workstation Specialist III you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

o Serves as the primary escalation point for complex end-user computing incidents;

o Diagnoses and resolves advanced workstation, operating system, application, and collaboration platform issues;

o Performs root cause analysis for recurring incidents and implements corrective actions;

o Coordinates resolution efforts with infrastructure, network, cybersecurity, and application support teams;

o Manages vendor support cases and technical escalations.

o Administers and supports workplace technologies, including desktops, laptops, mobile devices, peripherals, and collaboration tools;

o Supports Microsoft 365 applications, endpoint management solutions, and workplace productivity tools;

o Monitors endpoint health, performance, compliance, and user experience;

o Ensures workplace technology standards and operational procedures are followed.

o Supports workstation lifecycle activities including provisioning, deployment, replacement, migration, and retirement;

o Participates in operating system upgrades, hardware refresh projects, and technology rollouts;

o Conducts testing and validation of new workplace technologies and software releases;

o Assists in local execution of enterprise endpoint deployment initiatives.

o Analyzes recurring issues and identify trends affecting user productivity;

o Recommends process improvements and automation opportunities;

o Develops solutions that improve service quality, reliability, and operational efficiency;

o Participates in problem management activities and corrective action planning.

o Creates and maintains technical documentation, support procedures, knowledge base articles, and operational runbooks;

o Documents troubleshooting methodologies and lessons learned;

o Ensures support documentation remains current and aligned with enterprise standards;

o Provides technical guidance to end users and local support teams;

o Delivers user training and awareness sessions for workplace technologies.

o Participates in on-call support, major incident response, and business continuity activities when required;

o Supports asset inventory validation and workplace technology audits;

o Ensures compliance with company safety, security, and IT governance standards;

o Performs other duties as assigned;

o Adheres to safe work practices and contributes to the evolution of health, safety, and environmental program and culture;

o Regular, predictable attendance is required.

What we offer:

 Competitive salaries

• Paid holidays

But what else? (advantages, specificities, etc.)

• Recognition programs

• Comprehensive benefits

• Retirement (401K) plans with employer match

• Professional development opportunities

• Tuition assistance

• Over 300 career paths across global sites

Join Safran Electrical & Power, where you can look to the skies and say “we did that.”

At Safran Electrical & Power, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

Education and/or Experience

 Bachelor's Degree or equivalent in Computer Science [A1.1][A1.2]

 3–5 years of Help Desk Support experience

 5 years of experience with advanced hardware troubleshooting

 3 years of experience with basic server and network troubleshooting

 3–5 years of experience with MS Active Directory infrastructure

Knowledge/Skills

 Knowledge of Microsoft Windows workstation W10 and W11 – Advanced

 Microsoft Windows Server skills – Basic

 Knowledge of desktop PC's, laptops and servers – Advanced

 Microsoft Active Directory Users and Computers, Group Policies, File/Print shares, WSUS, WDS – Advanced

 Understanding of networking concepts (TCP, UDP, Routing, Firewall, Proxy, ADSL) – Basic

 Understanding of the current desktop security methodologies (e.g., encryption, antivirus, and desktop security) – Advanced

 Understanding of client-side VPN and other remote working/management technologies – Advanced

 Knowledge of Microsoft Office 365 – Advanced

Candidate skills & requirements

 Knowledge of Symantec Backup Exec – Advanced

 Ability to support all IT technologies, remaining ‘ahead of the game' with regard to new technology – Advanced

 Strong troubleshooting and fault-finding skills – Advanced

 Customer service skills – Advanced

 Confident and credible trainer - Advanced

 Strong analytical skills, able to compile metrics and identify actions to improve performance - Advanced

 Able to write technical and functional specifications - Advanced

 Ability to follow processes and procedures, ensuring they are followed and records are kept up to date - Advanced

Across all team members, we are looking for the following attributes:

• Innovative & Curious

• Collaborative & Inclusive

• Committed to Safety

• Trustworthy

• Results Focused

• Driven to Excellence

• Powered by Teamwork

Highlights from our facility:

As the North American headquarters for Safran Electrical & Power, the Denton, Texas facility brings together a diverse team committed to crafting excellence. Here, we innovate smarter electrical solutions for a better flight—together. Recognized with honors such as the Northrop Grumman Supplier Performance Excellence Award, Sikorsky Elite Supplier, and Boeing Supplier of the Year, we are proud to lead in quality and innovation. Located in the heart of North Texas, Denton offers a vibrant arts and music scene and is home to two major universities!

Discover Safran through our videos: https://www.safran-group.com/videos/safran-corporate.

This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran Electrical & Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email [email protected] or call 940-395-7934. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Electrical & Power must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Citizens, or otherwise authorized by the U.S. Government. No company sponsorship will be offered

Annual salary

Based on Experience

Job location

Job location

North America, United States, Texas

City (-ies)

Denton

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes