Digital Order Administration Analyst
Mentor, OH · HybridJobSeen 2w agoSeen in employer's feed 5 days ago
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Job overview
The Digital Order Administration Analyst manages electronic data interchange (EDI), robotic process automation (RPA), and future digital order transactions. The role collaborates on cross-functional projects, maintains digital database accuracy and integrity, and works with trading partners, vendors, and STERIS IT to establish, test, troubleshoot, and improve digital ordering capabilities. This is a hybrid position, with the team meeting in the Mentor office two days per week.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary The Digital Order Administration Analyst is responsible for Electronic Data Interchange (EDI) functions, Robotic Process Automation (RPA), and future digital order transactions. The Analyst collaborates with the Manager on cross-functional projects globally as well as overseeing the continuous maintenance, accuracy, and integrity of digital databases. This involves an extensive and ongoing collaboration with all corporate functions including Healthcare and Life Sciences Customer Operations, Sales, Marketing, Service Operations, Information Technology, Finance, Manufacturing, Purchasing and Legal. This is a hybrid position. The team meets in the office in Mentor OH 2 days per week. What You'll Do as a Digital Order Administration Analyst Digital Administration & Project Management - Collaborate with Manager on cross-function digital ordering and consumption to ensure compliance and effective processing and control of critical Customer ordering elements - Develop EDI, RPA/AI, fax/email digital ordering and problem-solving standards - Responsible for identification and standardization of key digital order administration elements and measures that drive critical business activities - Identify, analyze and report/resolve issues, related to the uniqueness, integrity, accuracy, consistency and completeness of EDI, RPA/AI, fax/email digital ordering channels - Develop and deliver status updates and presentations to senior management and stakeholders on process improvements to increase integrity and enhance overall Customer electronic ordering experience - Follow up and escalate unresolved issues with relevant stakeholders as necessary - Exercise high degree of initiative and creativity in solving challenges and accomplishing business goals - Participate in special projects and other duties as assigned Strategic Initiatives - Work with new and current Trading Partners to establish digital channel capabilities and transaction sets - Work with STERIS IT department to develop and implement new RPA capabilities and EDI transactions sets - Test and document functionality - Facilitate troubleshooting and change requests for existing connections - - Research the issue to determine the root cause and necessary changes to correct the issue - Work with STERIS IT to determine if the issue is new or a mapping error - Work with vendors to enter change request (CR) and monitor the CR through completion - Work with vendors, Trading Partner and/ STERIS IT to complete the necessary testing - Monitor industry trends and offer proposals for change to improve services Administration and Analysis - Provide analysis and troubleshoot when RPA or EDI solutions do not meet requirements - Research, analyze, and recommend solutions for potential interface problems - Modify and copy mapping rules per trading partner requirements - Develop audit reports based on standards that have been established by Management - Provide monthly gap analysis between performance and standards - Develop ad-hoc reports on an as needed basis - Enhance reporting capabilities utilizing the various systems and tools to meet management needs - Conduct data gathering and analysis by using database tools such as Microsoft Excel - Actively participate in the development of process improvements and implementation plans The Experience, Skills and Abilities Needed Required: Bachelor's degree + 3-5 years digital transaction experience required High school diploma + 7-10 years digital transaction experience required Strong understanding of electronic commerce standards as well as industry trends and protocols Tr
How this job compares
Set against the 6,128 open Business Analyst jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- Ohio median$84–150K/yr116 salary ranges
- US median$34–55/hr491 hourly ranges
- Openings
- Olive Jobs lists 237 open Business Analyst jobs in Ohio and 6,128 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- EY21 open
- FirstEnergy13 open
- Accenture12 open
- Experience
- This posting asks for at least 3 years of experience; Business Analyst postings that state a minimum ask for 4 years at the median (4,925 postings).
- Education
- 2,437 of the 6,128 open Business Analyst jobs (40%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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