Senior Business Analyst | Partner Engineering

Help shape a more connected partner experience at Epicor. As a Senior Business Analyst, you will help establish a scalable Partner Engineering Operating Model that enables external partners to integrate, test, deploy, and support Epicor-aligned solutions more consistently. You will work across internal teams and directly with partners to assess current processes, identify gaps and dependencies, and define a more repeatable, secure, and effective way of working. We are seeking applicants with strong communication skills, experience coordinating complex integrations, and the ability to bring structure to ambiguous problems. What you will be doing: - Assess current partner onboarding, integration, testing, and support processes across Epicor ERP products to establish a clear baseline of how work is completed today. - Partner with internal stakeholders, ISVs, service partners, channel partners, and other third parties to gather requirements, identify dependencies, and uncover process gaps. - Define and help operationalize a standardized Partner Engineering Operating Model across areas such as architecture, security, data governance, identity, release, and support workflows. - Translate complex business and technical needs into clear requirements, priorities, recommendations, and actionable workstreams. - Establish future-state goals and help define the roadmap needed to move from current processes toward a more consistent and scalable partner model. - Lead cross-functional discussions and drive progress across teams without relying on direct authority or a dedicated engineering team. - Support ongoing validation, prioritization, and refinement as partner needs, technical requirements, and business priorities evolve. What you will likely bring: - 5+ years' experience in business analysis or a related role, with demonstrated success working independently in complex environments. - Experience integrating multiple companies, partners, products, or third-party solutions, with a strong understanding of cross-company dependencies. - Excellent written and verbal communication skills, with the ability to lead discovery conversations and work effectively with internal and external stakeholders. - Working knowledge of software development lifecycle processes, cloud concepts, and technical integration concepts such as API gateways, test environments, and test data sets. - Strong analytical, problem-solving, strategic thinking, negotiation, and stakeholder management skills. - Ability to learn new technologies, products, and processes quickly while navigating ambiguity and changing requirements. - Bachelor's degree preferred (or equivalent experience). What could set you apart: - Experience working with ISVs, technology partners, service partners, channel partners, or other third-party ecosystems. - Experience with ERP platforms or enterprise software environments. - Experience establishing or improving operating models, governance frameworks, integration processes, or partner onboarding workflows. - Proven experience using agentic tools to improve collaboration, solution quality, and delivery speed. Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners! #LI-TO1 #LI-HYBRID About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epi