Financial Clearance Specialist -ACCC - Emergency Center

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Ambulatory Cancer Care Center Financial Clearance Specialist plays a critical role in supporting patient access, financial clearance, and regulatory compliance activities that help ensure a positive patient experience. The Financial Clearance Center supports patients by facilitating registration, insurance verification, financial counseling, and financial clearance processes across key care settings.

At UT MD Anderson, the Ambulatory Cancer Care Center Financial Clearance Specialist works closely with clinical and operational teams to support timely access to care and accurate financial clearance. The Ambulatory Cancer Care Center Financial Clearance Specialist position is responsible for helping patients navigate financial responsibilities, supporting reimbursement processes, and maintaining compliance with organizational and regulatory requirements. The Ambulatory Cancer Care Center Financial Clearance Specialist contributes directly to patient-centered care and operational excellence.

The ideal candidate will possess experience supporting patient access, registration, insurance verification, financial counseling, and financial clearance functions in a healthcare environment. Candidates that have worked in a 24 hour inpatient hospital settling is a plus.

Salary Range (40-hour work week): Minimum $25.48/hour - Midpoint $31.73/hour - Maximum $37.98/hour

The typical work schedule is 9am - 7:30pm rotating schedule, part of the ride out team, and fully onsite.

Work Location: Onsite - Financial Clearance Center

Why Us?

At UT MD Anderson, this role directly supports the institution's mission by helping patients access care through efficient registration, insurance verification, financial counseling, and financial clearance services. Team members have opportunities to collaborate across multidisciplinary healthcare teams, contribute to exceptional patient experiences, develop expertise in patient access and revenue cycle operations, and support critical patient care processes in a dynamic clinical environment.

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. • Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. • Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. • Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Patient Financial Clearance & Registration • Provide 24/7 on-site financial clearance, insurance verification, and financial counseling services for patients presenting with acute or emergent medical conditions • Facilitate patient registration, insurance verification, financial counseling, collections, admissions support, and regulatory compliance activities while supporting patient flow and access to care • Perform bedside registration for Emergency Center and Ambulatory Cancer Care Center patients, including patient identification verification, demographic collection, insurance verification, and accurate documentation in the electronic health record

Insurance Verification & Financial Counseling • Verify eligibility and benefits, pre-authorization requirements, available payment options, financial counseling needs, and other identified financial clearance duties • Staff the Emergency Center and Ambulatory Cancer Care Center checkout desk while providing financial counseling and reviewing patient financial obligations • Collect copays, deductibles, deposits, and outstanding balances and issue receipts as appropriate • Calculate and communicate patient financial responsibility, including copays, deductibles, coinsurance, deposits, and self-pay balances.

Patient Access & Care Coordination • Collaborate with Bed Management, Case Management, Nursing, Social Work, Utilization Management, Admissions, and Physician teams to support efficient patient throughput and care transitions • Coordinate and complete notification to patients' primary care providers regarding Emergency Center and Ambulatory Cancer Care Center visits and hospital admissions as required by payer, regulatory, or organizational guidelines • Resolve registration, insurance, and financial clearance issues that may delay treatment or reimbursement.

Documentation, Compliance & Regulatory Support • Maintain complete and accurate documentation within registration and electronic health record systems • Ensure compliance with applicable federal, state, payer, and organizational requirements governing patient access and financial clearance • Participate in and support onsite regulatory surveys, audits, and compliance reviews conducted by Centers for Medicare & Medicaid Services, accreditation organizations, and other regulatory agencies.

Operational Support • Support emergency, after-hours, and operational coverage needs as assigned • Escalate financial clearance issues to the Supervisor or Manager for timely resolution • Work under the guidance of Financial Clearance leadership to facilitate patient access and financial clearance activities.

Qualifications - External

EDUCATION

Required: High School Diploma or Equivalent

Preferred: Associate's Degree Business or healthcare.

WORK EXPERIENCE

Required: 4 years Experience in healthcare, insurance, customer service, hospitality, business or related field. or

Required: 2 years Required experience with preferred degree.

Preferred: Experience with insurance verification, patient registration, financial counseling, authorization, and experience using insurance portals. High level customer service, must be friendly and able to communicate effectively. Experience working in a 24- hour clinical setting or operation a plus.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 183966

• Employment Status: Full-Time

• Employee Status: Regular

• Work Week: Days, Evenings, Nights, Rotating, Weekends

• Minimum Salary: US Dollar (USD) 53,000

• Midpoint Salary: US Dollar (USD) 66,000

• Maximum Salary : US Dollar (USD) 79,000

• FLSA: non-exempt and eligible for overtime pay

• Fund Type: Hard

• Work Location: Onsite

• Pivotal Position: No

• Referral Bonus Available?: No

• Relocation Assistance Available?: No

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