Workforce Management Solutions Lead

Allentown, PA - 1110 American Parkway

Full time

R147863

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Workforce Management Solutions Lead provides operational leadership for UKG products, productivity platforms, and other workforce management solutions. The role evaluates product capabilities and updates, designs practical business solutions, develops reporting and training, and drives measurable adoption across the organization. The incumbent serves as a product expert who understands system workflows, setup, data, reporting, and impacts on connected processes, while partnering with Information Technology and vendors when traditional technical support is required.

JOB DUTIES & RESPONSIBILITIES:

• Lead the operational strategy, evaluation, implementation, and continuous improvement of UKG products, productivity platforms, and other workforce management solutions.

• Develop deep product expertise in workflows, setup, business rules, data, reporting, and impacts on related operational processes.

• Review vendor roadmaps, releases, and regulatory changes; evaluate updates directly in the product and present their operational, financial, compliance, and user value.

• Identify emerging business issues, gather requirements, perform root-cause analysis, and design practical process, product, reporting, or learning solutions.

• Proactively identify opportunities and risks through workflow observation, stakeholder engagement, support trends, audits, and performance data.

• Discover recognized and unrecognized manager training needs; create and deliver role-based curricula, job aids, communications, coaching, and on-demand resources.

• Develop, validate, and maintain reports within workforce products and through external reporting and visualization tools; reconcile results across relevant data sources.

• Build dashboards and scorecards that measure utilization, proficiency, workflow compliance, feature adoption, learner effectiveness, and realized value.

• Use performance data to prioritize interventions, recommend changes, and confirm that solutions achieve intended outcomes.

• Lead pilots, user testing, operational readiness, rollout, and post-implementation reviews; maintain standards, documentation, and consistent practices.

• Advise leaders and cross-functional partners, coordinate with Information Technology and vendors as needed, mentor support resources, and influence outcomes without direct authority.

EDUCATION:

Bachelor’s degree in business, healthcare administration, human resources, operations, education, organizational development, industrial engineering, or a related field, or an equivalent combination of education and experience.

EXPERIENCE:

• Five years of progressively responsible experience with workforce management, scheduling, timekeeping, productivity, staffing, or related operational solutions.

• Experience leading cross-functional initiatives and translating business needs into product, process, reporting, analytics, or learning solutions.

• Experience developing reports and dashboards, reconciling data, evaluating product changes, and communicating recommendations to leaders.

• Experience designing and delivering role-based training and identifying unrecognized learning or workflow needs.

• Advanced analytical, consulting, project leadership, change-management, communication, and stakeholder-influence skills.

PHYSICAL & SENSORY REQUIREMENTS:

Sitting or standing for up to 7 hours per day and walking for up to 2 hours per day. Requires occasional crouching, kneeling, lifting up to 60 pounds, and pushing up to 80 pounds. Requires hand and finger dexterity, computer use, general and near vision, color and peripheral vision, and hearing for in-person and telephone communication.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)