Olive Jobs
Planet Fitness - PF Baseline Fitness logo

Opener 530 am to 1pm

Planet Fitness - PF Baseline Fitness

Edina, MNFull-time$14.25/hrPosted 1 day agoVerified open 1 day ago
Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Don't just apply. Show up ready.

Olive works from this exact posting — no sign-up to start.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation
$14.25/hr
Location
Edina, MN
Schedule
Full-time
Work Authorization
Not specified

Job overview

The Customer Service Representative at Planet Fitness is responsible for driving new member sales and delivering a superior member experience. Duties include greeting prospective members, handling front‑desk tasks such as phone calls, tours, check‑ins, sign‑ups, cancellations, and maintaining club cleanliness while addressing member service issues.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCommunicationProblem SolvingBasic Computer ProficiencyPhysical Lifting Ability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance

Full job description

Benefits:

  • Relocation bonus

  • Employee discounts

  • Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience.

  • Handle front desk related tasks:

  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.

  • Taking info calls and tours

  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

  • Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

  • Dollars for Scholars Program

  • Employee Appreciation Program

  • Free Membership for self and one family member or friend

  • Team Member Support Team

  • Health, Dental and Vision Insurance

  • Critical Illness Insurance

  • Short Term Disability Insurance

  • Accident Insurance

  • Voluntary Life Insurance

  • Pet Insurance

  • HSA

  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

You've read the whole posting — now see how you match it.

Evaluate my fit
Opener 530 am to 1pm | Olive Jobs