RCM Training Specialist

City/State: Saint Louis, Missouri

Categories: Patient Access

Job Status: Full-Time

Req ID : 118376

Pay Range: $47,361.60 – $77,126.40 / year (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

BJC Centralized Scheduling is seeking two RCM Training Specialists to join the team. These onsite positions work Monday through Friday and play a key role in developing and supporting staff training initiatives. Ideal candidates will have prior training or educational experience, with a preference for individuals who have worked in Patient Access, Registration, Scheduling, or other revenue cycle functions. Strong communication skills and a passion for helping others learn and succeed are essential for this role.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The RCM Quality and Training function ensures RCM team members have the standard work, knowledge, skills, feedback, and resources to be successful. Quality drives the training content, and training ensures quality standards are met.The RCM Training Specialist has revenue cycle subject matter expertise, specifically in patient access and revenue management, along with an inherent ability to teach that expertise to others.Develops resources and facilitates participant-centered, application-based training programs for RCM team members and leaders. In coordination with leaders and quality specialists, develops and updates standard work documentation; ensures updates are communicated to all appropriate team members. Incorporates updates into training materials.Works with RCM leadership, operations management, trainers, and team members at all levels to assure training efforts result in achieving the quality metrics identified by leaders and quality specialists. Consults with leaders, quality specialists and other team members to identify performance gaps and root causes; partners to develop and implement mitigation plans.

Responsibilities

• Develops participant-centered and application-based course materials such as facilitation guides, participant handouts, job aids, and reference guides. Develops back-on-the-job resources for participants and leads/preceptors to ensure learning transfers from the classroom. Provides content and scenario/simulation expertise to instructional designers on larger or on-line training programs. Modifies and updates training resources based on feedback, updated standard work, and emerging training needs.

• Prepares for and facilitates training sessions, including classroom (in-person or virtual) and 1:1 instruction at The Commons or a hospital. Arrives prior to a scheduled training class to prepare the classroom, including setting up the training environment and other logistics. Promotes effective use of electronic systems, identifying and preventing bad habits and work around. Completes required documentation related to class session. Conducts and tracks competency assessment. Incorporates principles of adult learning, adding interactions and/or making adjustments during class to ensure participants stay engaged and are learning. Serves as change agent to promote, effect and support change in standard work and other changes.

• In collaboration with quality specialists and preceptors, conducts performance audits on new hires and other team members.

• Collaborates with quality specialists and department leaders to ensure documented, easily accessible, current, thorough and accurate standard work (such as policies, procedures, and work flows) is in place for each job role. Incorporates standard work into training courses and materials. Builds consistency across departments.

• Identifies trends that may require additional training focus, standard work modification, etc. Collaborates with quality specialists to identify trends that may affect quality outcomes. Consults with leaders and quality specialists to analyze the root causes of quality gaps, and works with appropriate leaders to develop mitigation plans, which may or may not include re-training.

Minimum Requirements

Education

• Associate's Degree

Experience

• 2-5 years

Preferred Requirements

Education

• Bachelor's Degree

Experience

• 5-10 years

Supervisor Experience

• No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

• Disability insurance* paid for by BJC

• Annual 4% BJC Automatic Retirement Contribution

• 401(k) plan with BJC match

• Tuition Assistance available on first day

• BJC Institute for Learning and Development

• Health Care and Dependent Care Flexible Spending Accounts

• Paid Time Off benefit combines vacation, sick days, holidays and personal time

• Adoption assistance

To learn more, go to our Benefits Summary (https://assets.jibecdn.com/prod/bjc/0.0.331/assets/2026%20Benefits%20Summary\_Final.pdf) .

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer