Operations Sales Manager II

Description - External

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Service Delivery Manager working onsite in Tempe, AZ, you’ll help lead a sales-focused customer experience team that brings humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in the United States says it all.

What You’ll be Doing

Do you have a passion for leading, mentoring, and coaching sales teams? Are you ready to help associates deliver exceptional customer experiences while achieving meaningful client and business results? In this role, you’ll guide, support, and motivate a team of sales associates, helping them reach performance goals, resolve customer escalations, and deliver quality experiences on every interaction. You’ll play an important role in creating a positive, performance-driven environment where your team feels supported, recognized, and ready to succeed.

You’ll report to the Director. We’re looking for a leader who can Act as One by building trust, removing barriers, and helping the team accomplish goals while supporting associate growth and career mobility.

During a Typical Day, You’ll

• Lead with purpose by helping your team understand the “why” behind the work: creating meaningful customer connections, achieving sales and service goals, and supporting a client partnership that depends on consistent, high-quality performance.

• Improve key success metrics connected to team, client, and business goals, including:

• Revenue targets

• Customer satisfaction scores

• Service level goals

• Quality goals

• Coach associates through regular feedback, development conversations, and performance support that help them achieve company and client goals.

• Address employee questions and performance needs while coordinating training on new or revised services, products, processes, and project updates.

• Use time management and organizational skills to manage multiple priorities, track progress, monitor attendance, and keep the team focused on daily execution.

What You Bring to the Role

• Minimum 1 year of call center, equivalent work, or sales management experience

• Experience leading, coaching, or supporting teams in a performance-driven environment

• Ability to motivate others, build trust, and create a positive team culture

• Customer-focused mindset with a passion for delivering exceptional experiences

• Strong communication, organization, and problem-solving skills

• Ability to understand, interpret, and use data to guide performance conversations and reporting

• Comfort helping associates use the tools, systems, and resources they need to complete day-to-day tasks

What You Can Expect

• Support for your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Paid time off (PTO), wellness, and healthcare benefits

• A competitive compensation package, performance bonus opportunities, and benefits that may pleasantly surprise you, including tuition reimbursement

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

The anticipated salary range for this position is $70,000–$75,000 with 15% in monthly bonus potential . Actual compensation offers may vary based on geographic location, work experience, education, and skill level.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Onsite

Title: Operations Sales Manager II

Location: AZ-Tempe

Requisition ID: 04FSS