Senior Manager – Business Strategy & Sales Performance

Senior Manager – Business Strategy & Sales Performance

• New York, NY, United States

• Phoenix, AZ, United States

(Hybrid)

Job Description

American Express Global Commercial Services (GCS) is the global leader in commercial payment solutions and continues to be an exciting, fast-growing business. To sustain this momentum, the organization is focused on accelerating sales and driving profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team plays a critical role in achieving these objectives by enabling data-driven decisions, delivering strategic insights, and leading initiatives that improve business performance.

We are seeking a Senior Manager, Business Strategy & Sales Performance to join the SPT team and support the US Small, Medium, Enterprise B2B Sales & Solutions organization. This role sits at the intersection of strategy, analytics, and execution, partnering closely with Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive business results.

How will you make an impact in this role?

Reporting to the Director, Sales Enablement, Pricing & Transformation, you will lead high-impact initiatives that improve sales performance and support growth across the organization.

Success in this role requires the ability to combine strategic thinking with hands-on analytical capabilities, influence stakeholders across multiple functions, and translate complex data into actionable business recommendations.

Responsibilities

• Lead strategic initiatives that support revenue growth and improve sales performance across the B2B Sales & Solutions organization.

• Partner with cross-functional stakeholders to identify opportunities, prioritize initiatives, and execute solutions that support business objectives.

• Develop hypotheses, validate assumptions, and provide data-driven recommendations to senior leaders.

• Independently analyze large and complex datasets to identify business drivers, performance trends, opportunities, and risks.

• Define, monitor, and evaluate key performance indicators (KPIs) to assess business performance and initiative effectiveness.

• Support annual sales goal setting, incentive plan development, and performance management processes.

• Build strong partnerships across Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive alignment and execution.

• Lead special projects from concept through implementation, balancing strategic priorities with operational execution.

• Identify opportunities to improve processes, operating models, and business outcomes through innovative and scalable solutions.

Qualifications

• Strategic thinker with strong business acumen and demonstrated ability to solve complex business problems.

• Proven experience using data and analytics to influence business strategy, improve performance, and drive measurable outcomes.

• Advanced Excel skills and strong PowerPoint storytelling capabilities.

• Intermediate to advanced SQL proficiency, including querying, joining, aggregating, and validating large datasets. AND/OR Experience using Python for analytics, reporting automation, data transformation, or business insights.

• Experience working with structured and unstructured data.

• Ability to independently perform analyses and translate findings into actionable business recommendations.

• Strong project management and prioritization skills in fast-paced environments with competing priorities.

• Demonstrated success leading complex cross-functional initiatives from concept through implementation.

• Resourceful self-starter who thrives in ambiguity and applies structured thinking to solve complex business challenges.

• Strong business mindset with the ability to connect strategic priorities to measurable initiatives and outcomes.

• Excellent relationship-building and consultative skills with the ability to influence stakeholders across multiple levels of the organization.

• Exceptional written and verbal communication skills, including the ability to synthesize complex information for executive audiences.

• Demonstrated ability to lead through organizational change, process transformation, technology implementation, and risk mitigation. Preferred Qualifications

• Bachelor's degree.

• 5-7+ years of experience in strategy, business analytics, sales enablement, management consulting, commercial operations, or related fields.

• Experience supporting B2B products, sales organizations, or commercial businesses.

• Experience using GenAI tools to improve analysis, decision-making, productivity, or business outcomes

• Experience with Tableau or other data visualization platforms.

• Experience with Hive or other big data environments.

• Experience with sales performance management, incentive design, territory planning, or commercial strategy.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification 26015990

• Job Category Project Management

• Posting Date 11/03/2026, 05:03 PM

• Apply Before 11/12/2026, 05:00 AM

• Degree Level High School Graduate

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $103750 - $174750 annually + bonus + benefits

• Career Area Marketing

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