IT Support Analyst

Description

IT Support Analyst

Overview

An organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users

• Troubleshoot hardware, software, connectivity, and application issues

• Manage support tickets and ensure timely resolution of technical requests

• Configure, deploy, and support user devices and workplace technology

• Support mobile devices, collaboration tools, and productivity platforms

• Assist with onboarding, offboarding, and user technology setup

• Support conference room and audio/visual technologies

• Document issues, solutions, and support procedures

• Track recurring issues and recommend process improvements

• Coordinate with internal technology teams and third-party vendors to resolve escalated issues

• Participate in scheduled after-hours and on-call support rotations

• Assist with inventory management, technology refresh initiatives, and software deployments

• Support technology projects and operational initiatives as needed

• Provide guidance and mentoring to less experienced support team members

Requirements

Required Qualifications

• 4+ years of IT support, help desk, desktop support, or end-user technology experience

• Experience supporting medium to large enterprise environments

• Strong troubleshooting and problem-solving skills across hardware, software, and workplace technologies

• Experience with Microsoft-based productivity and collaboration platforms

• Familiarity with endpoint management, remote support, and device administration

• Excellent customer service and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience supporting executive and business users in a professional setting

• Ability to participate in after-hours support and occasional travel, as needed

Preferred Qualifications

• Bachelor's degree or equivalent professional experience

• Experience supporting collaboration, conferencing, and workplace technology platforms

• Knowledge of identity management, endpoint administration, and systems support

• Experience with device lifecycle management and technology deployments

• Exposure to infrastructure, networking, or cloud-support environments

Benefits

Comprehensive benefits package including medical, dental, vision, retirement programs, paid time off, professional development opportunities, and additional employee perks.

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