Managing Program Coordinator II-Administrative Services

LOCATION: Northeastern Regional Information Center - 900 Watervliet-Shaker Road/ Data Services

BASIC FUNCTION:

The work involves responsibility for supervising and evaluating personnel and activities related to training and assisting school district personnel using administrative and student support software applications supported by a BOCES Regional Information Center (RIC). The incumbent supervises a unit of personnel involved in installing and maintaining administrative software applications and on occasion participates in training and instructing the component school district personnel who use them.

This class differs from that of Managing Program Coordinator I (Administrative Services) by virtue of the fact that a Managing Program Coordinator II (Administrative Services) assists RIC management in developing the annual budget and policies pertaining to the delivery of services. The Managing Program Coordinator II (Administrative Services) exercises general supervision over a unit of employees or a special project group engaged in providing administrative technology services. The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications. The work is performed under the administrative supervision of an Assistant Director or Director of RIC. Does related work as required.

RESPONSIBILITIES:

• Supervises and evaluates all personnel providing computer applications support services to component school districts.

• Coordinates efforts of Program Coordinators and support staff with that of other BOCES personnel to provide for services and analyze and resolve end-user problems.

• Promotes computer applications support services through newsletter, other Regional Information Center staff and meetings with school districts.

• Interviews and hires new staff members.

• Identifies needed personnel, equipment and software to support the software needs of a school district, and helps the Assistant Director develop a timeline and staff schedules to implement those needs.

• Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.

• Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and software purchases and coordinate technology projects.

• Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided.

• Maintains detailed records and files on all technical service and training.

• Participates in regional user group meetings for the support and development of services supported by BOCES.

• Researches new and updated software before distributing it to a school district.

• Advises and makes recommendations to school personnel regarding hardware and software purchases.

• Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.

• Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.

• Meets with Program Coordinators to develop pricing recommendations for software support services.

• Meets with Application Programmers to develop specifications for existing and new software programs.

• Provides technical support services either on-site or by phone to augment and/or assist the support provided by Program Coordinators.

• Researches new support services to school districts and suggests same to Assistant Director.

• Thorough knowledge of administrative software applications supported by a BOCES Regional Information Center.

• Good knowledge of the computer software industry.

• Good knowledge of the laws, rules and regulations governing New York State school districts.

• Good knowledge of modern management and supervisory principles and practices.

• Good knowledge of standard office practices and equipment.

• Good knowledge of budget preparation and the BOCES budgetary process.

• Ability to develop, design, coordinate and/or deliver technology training.

• Ability to utilize various software and computer database programs.

• Ability to problem-solve user hardware and software problems.

• Ability to form and maintain effective working relationships with others.

• Ability to understand and empathize with customer needs and concerns.

• Ability to maintain records and prepare written and statistical reports clearly and concisely.

• Ability to plan, supervise and schedule the work of others.

• Ability to communicate effectively both orally and in writing.

• Ability to apply computer technology to a wide variety of school district settings.

Job Qualifications

• Graduation from an accredited college or university with at least a Bachelor’s degree in Mathematics, Management of Information Systems, Computer Science, Information Resources Management, Information Technology, Business Administration, Public Administration, Education or a closely related field and six (6) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications, one (1) year of which includes the supervision of staff and programs; OR,

• Graduation from an accredited college or university with an Associate’s degree in Mathematics, Management of Information Systems, Computer Science, Information Resources Management, Information Technology, Business Administration, Public Administration, Education or a closely related field and seven (7) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications, one (1) year of which includes the supervision of staff and programs; OR,

• Graduation from high school or possession of a high school equivalency diploma and eight (8) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications, one (1) year of which includes the supervision of staff and programs.

PROMOTIONAL: Twenty-four (24) months as a Managing Program Coordinator I-Administrative Services.

The selected applicant will be subject to a fingerprint-supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.

Candidates will not have to take an exam for this title . This is a NY HELPS (Hiring Emergency Limited Placement Statewide) Program designated title. NY HELPS is a temporary program designed to help local government employers address current staffing issues. Traditionally, the titles filled under the NY HELPS Program required job candidates to compete in a competitive exam to be considered for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a HELPS Program position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through the HELPS Program will be granted competitive class status without the need to participate in a competitive exam.

Civil Service Title: Managing Program Coordinator II-Admin Services

Job Number: 2027-124