Member Services Lead
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The Member Services Lead works with the Membership Experience Director to achieve membership, engagement, and retention goals, covering desk shifts, scheduling staff, training representatives, handling sales, and supporting community programming while fostering an inclusive environment.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Works with the Membership Experience Director to meet branch and association membership, member engagement, and retention goals.
Responsible for covering desk shifts.
Responsible for scheduling and maintaining membership representatives’ schedules.
Assists in Member Services Representatives' training processes.
Assists with updating manuals, schedules, kit lockers, and merchandise.
Interviews and/or tours prospective members determining needs and offering solutions; sells memberships and completes merchandise sales.
Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
Builds relationships with members; help members connect with one another and to the Y.
Supports member/community programming and events, both onsite and out in the community.
Assists with prospecting and lead generation for new members, including post-tour calling and following up on referrals and terminations.
Helps organize membership engagement events at the YMCA.
Processes new memberships and helps audit paperwork.
Handles and resolves membership concerns and informs Member Experience Director of unusual situations or unresolved issues.
Acts in the Leader on Duty (LOD) capacity when working evenings and weekend day(s).
Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.
Minimum Education Required
CPR/First Aid and AED certified. Training can be provided upon hire and must be obtained within 60 days. Higher levels of certification are accepted.
Minimum Experience Required
Minimum of two years of sales or customer service experience or YMCA customer service experience.
Strong interpersonal skills with the ability to build rapport and credibility quickly.
Ability to work with people of diverse backgrounds.
Unquestioned integrity and commitment to the Y’s mission and values.
Basic knowledge of computers.
Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
Shift
Other
Number of Openings
1
Compensation
$17.00 - $17.50 / Hourly
Postal Code
55802
Job Type
Part Time
Place of Work
On-site
Requisition ID
61427
Job Benefits
Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with 1,000 hours in each of the two years)
Paid time off (Accrue 1 hour of paid time off for every 30 hours worked)
Complimentary nationwide 2 adult family membership to the Y
Discounts on programs, summer camps, YMCA Camp Miller
Team member referral program
Employee engagement and appreciation activities
Employee assistance program
Growth and development opportunities
Leadership certification and related training offered and encouraged
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