Senior Consultant, Functional Transformation - ServiceNow HRSD

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 11/27/2026.

Work you'll do

As a Senior Consultant on the ServiceNow HRSD team, you will be responsible for:

• Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities• Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives• Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations• Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications• Assisting with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team• Effective written and verbal communication skills• Meticulous attention to detail and quality of work product• Ability to build and sustain professional relationships• Ability to lead projects or workstreams• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment• Strong interpersonal skills and professional demeanor• Ability to meet deadlines• Ability to provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Qualifications

Required:

• Bachelor's degree or equivalent experience• 4+ years of experience in ServiceNow implementations and optimizations.• 2+ years of experience delivering and implementing at least 1 ServiceNow HR Service Delivery core module.• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.• Limited immigration sponsorship may be available.

Preferred:

• 3+ years of project management experience leading end-to-end projects• 2+ years of Big 4 consulting experience across 3+ client engagements• Experience supporting the design or launch of an HR shared service center for 1,000+ employees or multiple regions• Experience creating implementation plans or work breakdown structures for 2+ ServiceNow releases across design, build, test, cutover, and hypercare• Experience delivering 1+ end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilization

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.