Patient Services Representative II, OBGYN Call Center
Emeryville, CAFull-time$32.16–45.02/hrSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
The Patient Services Representative II serves as a first point of contact for patients seeking appointments, answering questions and guiding them through care access. The role coordinates communication between patients, providers, and clinical staff; maintains registration and insurance information; verifies coverage and network participation; and documents interactions in the electronic health record. It also supports timely access to care by identifying and resolving scheduling barriers while maintaining confidentiality and HIPAA compliance.
Skills & qualifications
Skills
Qualifications
Full job description
We are so glad you are interested in joining Sutter Health!
Organization:
SPMF-Sutter Pacific Medical Foundation - South
Position Overview:
Serves as the first point of contact for patients seeking to schedule appointments. This role is responsible for scheduling appointments, answering general questions, and guiding patients through the next steps in their care journey. The Patient Access Representative acts as a bridge between patients and providers by facilitating clear, accurate, and concise communication to support coordination of care and ensure patient needs are addressed in a timely manner.
Responsibilities include updating patient registration information, verifying insurance coverage and eligibility, confirming network participation with the patient's health plan, and maintaining accurate demographic and insurance information. This position requires excellent customer service skills, strong attention to detail, and the ability to navigate complex healthcare processes while providing patients with exceptional support and guidance.
Key Responsibilities
Serve as the primary point of contact for patients calling to schedule appointments.
Schedule, reschedule, and cancel appointments as needed.
Answer general questions regarding services, locations, referrals, and appointment requirements.
Guide patients on next steps in their care and assist with navigating the healthcare system.
Act as a liaison between patients and providers by communicating clear, concise, and accurate messages.
Facilitate communication between patients, clinical staff, and providers to ensure continuity of care.
Update and maintain accurate patient registration, demographic, and contact information.
Verify insurance coverage and eligibility.
Confirm provider and facility network participation with the patient's health plan.
Document patient interactions accurately in the electronic health record (EHR).
Deliver exceptional customer service while maintaining patient confidentiality and compliance with HIPAA regulations.
Support timely patient access to care by identifying and resolving scheduling and access barriers.
Schedule: Monday - Friday 8:00 am - 5:00 pm (subject to change)
Job Description :
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
TYPICAL EXPERIENCE:
1 year of recent relevant experience.
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
None
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $32.16 to $45.02 / hour
The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
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