HVAC-R Service Manager

Experience Required

6

Minimum Education Required

Some college or high diploma minimum

Training Required/Provided

Travel Required to Customer Sites

Expected Start Date

12/01/2026

Compensation

$105,000.00 - $115,000.00 / Yearly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Concurrently manages multiple projects and customer accounts, provides direction to foreman and job leaders ensuring satisfactory coordination and utilization of Marshall Industrial Technologies (MIT) employees (crew) from all Groups, estimates and documents small to moderate size jobs. Develops, nurtures, grows, and maintains customer relationships to promote the growth of their department. Meets with customers regularly to ensure the highest level of satisfaction.

General Responsibilities · Regularly meets with clients and completes sites visits to ensure the highest degree of quality, safety and customer satisfaction are met.

• Ensures safety conformance of all personnel under direction, and for maintaining appropriate communications between the crew, the customer and Marshall management. Leads Incident Root Cause Investigations for Near Misses, First Aids, and Recordables.

• Ensures job quality by completing the project or repair scope according to all designs, plans, and applicable codes and standards associated with the Foreman’s primary discipline.

• Service representative is the primary communicator of project updates, quality requirements, and customer requirements and requests to the Program Manager and Group Manager.

• Ensures miscellaneous record requests are provided, including Material Test Reports and other Validation Support.

• Supports development of personnel in their home Group, fields of expertise, or other groups or tasks as assigned.

• Ensures behavior conformance of all personnel under direction to Marshall and/or customer standards.

• Completes project according project quotation package, with following the staffing costs allocated in estimate.

• Drives Cost Controls – understands cost performance of the project or repair on weekly basis. Escalates cost overruns to Service representative or Group manager as soon as they are discovered. Participates in root cause investigations for cost overruns.

• Prepares bids for projects based on approved designs and works with an estimator. Submits approved bids to customer after appropriate management and formal quality review.

• Audits and ensures housekeeping conformance of jobsite, including trailers, trucks, laydown, and waste storage areas, to Marshall and/or customer standards.

• Develops and maintains their own technical competence.

• Handles routine activities and requirements of the role efficiently and in an organized manner (on automatic).

• Completes other supporting tasks as assigned.

Job Demands Physical ability to access jobs, operate equipment, demonstrate work processes, tolerate site environments, and coordinate work shifts as substitute foreman when required.

Valid Drivers License

Place of Work

On-site

Requisition ID

10202612

Job Type

Full Time