Front Office Assistant Prompt Care
Ottawa, ILJob$17.14/hrSeen 2w agoSeen in employer's feed 1w ago
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Job overview
The Front Office Assistant provides customer service to patients, families, and other customers by phone and in person. The role performs reception and clerical duties in a medical practice, follows scheduling and registration guidelines, and works with patients, providers, office staff, and insurance companies. Responsibilities include determining patient benefits, completing prior authorizations, handling calls and copay collection, and scheduling appointments and procedures.
Skills & qualifications
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Full job description
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13703983 Overview Pay for this position is $17.14 per hour.\ POSITION SUMMARY:\ The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person.\ Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.\ Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.\ Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.\ Qualifications REQUIRED QUALIFICATIONS:\ Education - High school or GED equivalent\ Customer service experience.\ Typing, filing, telephone skills\ Basic Microsoft application basic proficiency\ Excellent Customer Service skills\ PREFERRED QUALIFICATIONS:\ Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge\ Electronic Medical Record experience\ OSF HealthCare is an Equal Opportunity Employer EOE
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