Systems Engineering Senior Associate

Description The Experience Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes.

What You’ll Be Doing Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities. Salesforce Platform Administration

• Own day-to-day administration, configuration, and optimization of Salesforce.
• Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
• Maintain data quality, integrity, and overall platform health.
• Manage Salesforce releases, upgrades, and new platform capabilities.

AI Automation & Workflow

• Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Identify opportunities to automate manual business processes and improve operational efficiency.
• Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Reporting & Analytics

• Develop and maintain reports, dashboards, KPIs, and management reporting.
• Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.

Security & Governance

• Own Salesforce security and access-control models.
• Establish governance standards for configuration, development, deployment, and change management.
• Ensure solutions comply with enterprise security, audit, and data-governance requirements.

Production Support & Troubleshooting

• Provide Level 2/3 support for Salesforce issues.
• Analyze and resolve complex configuration, automation, data, security, and integration issues.
• Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management

• Manage end-to-end lifecycle for configuration management, from requirements through testing and deployment
• Manage sandbox environments, testing, UAT, deployments, and production releases.
• Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Maintain appropriate documentation for configurations and business processes.

You’re Our Person If...

• 4+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
• Expert knowledge of Salesforce and/or other platform native functionality including Agentforce
• Expert knowledge of Force.com platform best practices
• Good to have Salesforce Development (Apex and Lightning Web Components skills)
• Demonstrates a willingness to experiment with new ideas, tools and practices
• Proficiency in verbal and written communication

Certifications Required:

• Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Certified Agentforce Specialist

Even Better If...

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.