Windows Systems Engineer

Samsung SDS America is the North American technology and digital transformation arm of Samsung SDS, a global leader in IT services, cloud, artificial intelligence, enterprise platforms, cybersecurity, and logistics solutions. We partner closely with Samsung’s industry-leading businesses—including Samsung Electronics, Samsung Semiconductor, Samsung Display, and Samsung Research—to design, implement, and support innovative technology solutions that accelerate business performance.

In addition to supporting Samsung affiliates, Samsung SDS America works with enterprise customers across a wide range of industries, helping organizations modernize their technology ecosystems through cloud transformation, data management, cybersecurity, AI, enterprise applications, and digital innovation. Our teams combine deep technical expertise with a collaborative, customer-focused approach to deliver secure, scalable, and business-critical solutions.

Position Summary

We are seeking a Senior Microsoft Exchange and Active Directory Engineer to design, implement, maintain, and optimize enterprise messaging and directory services to ensure secure, highly available, and reliable operations. This role is responsible for managing Microsoft Exchange environments, Database Availability Groups (DAGs), mail flow, replication, backup and recovery, Active Directory infrastructure, Group Policy, and DNS services. The ideal candidate will have extensive experience with Exchange Server, Windows Server, advanced PowerShell scripting, and enterprise email archiving solutions, including Enterprise Vault and Barracuda Message Archiver. This engineer will provide Tier 3 technical support, troubleshoot complex infrastructure issues, manage patching and upgrades, and collaborate with business and technical teams to improve system performance, security, and operational efficiency. The position requires strong troubleshooting and networking expertise, adherence to ITIL change management practices, thorough documentation, and participation in a 24/7 on-call rotation.

Responsibilities

• Design, implement, document, test, troubleshoot and deploy IT system solutions related to Exchange (Exchange 2013/2016/2019/SE)

• Design and configure MS Exchange infrastructure to maintain a stable, secure and highly available Exchange email environment.

• Maintain, monitor, and configure DAG Databases, Replication, Backup & Restore, Free/Busy, Address Book Policies, Mail Flow, Exchange Certificate.

• Maintain and update Active Directory DNS.

• Deploy, and manage Microsoft Active Directory forests, Domains, and Active Directory Certificate Services.

• Configure and maintain Group Policies.

• Troubleshoot Active Directory replication issues and logon issues.

• Maintain and support Email archives for end users and compliance.

• Provide tier 3 end user support.

• Work with business clients to evaluate, streamline, and improve current systems, processes, and workflow.

• Maintain and develop documentation.

• Own processes related to, and supporting, Email Archiving & Patch Management.

• Recommend, design, and plan upgrades and system improvements.

• Participate in on call rotation providing 24x7 uptime & support.

Requirements

• 8-10 years’ experience as a Windows system administrator and Active Directory/Exchange engineer.

• Experience in Planning, installation, configuration, and troubleshooting of Microsoft Exchange and Active Directory environments.

• Experience with Email Archiving Systems, Barracuda Message archiver, Enterprise Vault, Exchange Native Archiving.

• Ability to configure, troubleshoot, and manage Enterprise Vault Email Archiving Solutions.

• Advanced PowerShell scripting skills.

• Ability to troubleshoot at an advanced and high level of end-to-end MS Exchange environments.

• Experience with Windows Server 2012, 2016, 2019, 2022, and Windows desktops.

• Ability to use and implement monitoring tools, patch tools, and application management tools.

• Ability to recommend upgrades, refreshes, and improvements to system infrastructure.

• Strong understanding of networking especially in relation to MS Exchange.

• Strong knowledge of ITIL Change Management Process.

Nice to Have

• Experience with Remote Desktop Server is a plus.

• Strong Communication skills both verbal and written.

• Ability to work in a team as well as independently.

• Knowledge of change management process.

• Experience with VMWare VCenter and ESXI

• Experience with IDRAC.

Benefits

Samsung SDSA offers a competitive salary, and a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage

• Wellness program

• Parental leave

• 401K match and savings plan

• Flexible spending accounts

• Life insurance

• Paid Holidays

• Paid Time off

• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request the recruiter.