Preliminary Investigations Intake Supervisor / Human Services Supervisor 2

Working Title: Preliminary Investigations Intake Supervisor

Job Class: Human Services Supervisor 2

Agency: Human Services Dept

• Job ID : 97293

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Limited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/25/2026

• Closing Date : 10/08/2026

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA

• Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG)-PIO MPAI Supervisors

• Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $34.71 - $50.25 / hourly; $72,474 - $104,922 / annually

• Classified Status : Unclassified

• Bargaining Unit/Union : 216 - Middle Management Association/MMA

• End Date : 09/03/2029

• FLSA Status : Exempt - Executive

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : YesThe Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

_This position is eligible for_** telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This Preliminary Investigation Intake Supervisor is a three-year, Temporary Unclassified role that exists to develop, lead and oversee the intake and preliminary investigation team, driving improvement, operational change, and the implementation of effective processes for identifying and addressing allegations of fraud, waste, abuse, and error involving health care providers and recipients participating in Minnesota’s Health Care Programs (MHCP).

Responsibilities include but are not limited to:

• Ensures accurate and timely triage, case assessment, and referral decisions in alignment with program integrity standards.

• Works independently and exercises significant judgment and decision-making authority outside of routine managerial direction.

• Works closely with data analytics teams and agency leadership to identify trends, evaluate emerging risks, and use data and operational insights to develop, implement, and lead ongoing changes to the team's processes, priorities, and investigative strategies.

• Responsible for advancing new approaches and operational improvements that strengthen the effectiveness, consistency, and responsiveness of the intake and preliminary investigation function.Provides direct supervision to Preliminary Investigators, guiding their work, ensuring consistency and quality in investigative processes, and supporting the effective identification and escalation of potential program violations.

All Department of Human Services (DHS) Leaders are expected to demonstrate and develop the five (5) competency themes:

• Leading Self

• Leading Others

• Leading the Organization

• Leading Outside the Organization

• Getting Work Done

Minimum Qualifications

_To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held._

Demonstrated leadership experience*

*Leadership experience can include:

• Experience as a supervisor, lead worker, team lead, project lead

• Completion of a State of Minnesota leadership program (e.g. ELI, L4);

• A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:

• 1+ year of experience identifying issues, goals and strategic actions o

• 100+ hours per year time commitment

AND

Three (3) years of experience conducting claims, healthcare, or human services investigations or audits; monitoring or overseeing publicly funded healthcare programs, including Minnesota Health Care Programs; or administering compliance with and/or enforcement of state and federal laws governing publicly funded healthcare programs, including healthcare fraud investigations; AND

Experience must demonstrate the following:

• Investigative methods, interviewing techniques, and/or investigatory processes sufficient to direct provider investigations and evaluate investigative findings.

• Develop, approve and/or implement policies.

• Direct the development, implementation and/or maintenance of an effective system for analysis of health care provider data.

• Hire employees, assign work, and/or evaluate employee performance to meet program objectives.

Preferred Qualifications

• Knowledge of intake processes, triage methods, and preliminary investigative techniques, including the ability to guide staff in reviewing complaints, gathering initial information, and preparing cases for referral.

• Experience managing team members and engaging in performance management-based conversations.

• Use data sources to drive decision making and problem solving.

• Ensure processes consistently align with program integrity requirements, policies, and operational expectations through collaboration with internal and external partners and stakeholders.

• Support the continuous improvement of program integrity policies and practices.

• Understanding of federal regulations, state statutes, and departmental rules, policies, and procedures related to public programs administered by the department.

• Knowledge of DHS systems such as MMIS, MAXIS, and the data warehouse, as well as an understanding of local human services agencies, state welfare systems, and health care delivery systems.

• Experience with the administrative hearing process, including preparation for and participation in hearings and testimony.

• Skills in investigative and interviewing techniques and processes, including the ability to analyze and interpret evidence, data, and investigative findings, and to assess both intended and unintended effects of investigative actions.

• Ability to utilize technical tools and data systems to analyze information and support sound investigative recommendations.

• Make triage decisions on high-volume, high-variability fraud, waste, and abuse complaints, including determining whether cases should be closed, require additional preliminary review, or be referred to full investigation teams.

• adapt investigative strategies and staff assignments in response to changing legislative requirements, evolving risk assessment tools, and fluctuating complaint volume.

• Ability to function effectively under pressure, including managing demanding deadlines and fluctuating investigative workloads.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:

• Criminal background check

• Reference check

• Fingerprinting check (MNJIS/CJIS)

Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.