Lead SDET, Agentic AI Architect

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a Lead SDET to join our Quality Engineering team in San Francisco, driving excellence in both automation and manual testing to ensure the highest levels of product quality. You will design, develop, and execute automation frameworks using UiPath or other modern low-code automation tools, while also performing targeted manual testing for complex, high-value scenarios. A critical part of this role involves E2E customer journey life cycle testing—validations.

This position is an individual contributor role reporting to the Senior Manager SDET.

Responsibility

• Design, develop, and maintain robust, reusable automation frameworks for functional, regression, and integration testing

• Automate end-to-end business flows for SaaS and enterprise applications using UiPath or equivalent low-code automation platforms

• Build automation solutions that reduce manual effort for repetitive business processes

• Perform exploratory, functional, SIT, regression, and UAT testing for critical releases

• Perform production smoke test post Go live

• Provide hypercare support post go live

• Validate complex contract workflows, approval hierarchies, clause libraries, and integrations that require business and legal context

• Review business requirements and create detailed manual test cases aligned to acceptance criteria

• Execute last-mile manual validations before production release

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in computer science or equivalent

• 12+ years of experience in quality engineering with a strong mix of manual and automation testing

• Experience with UiPath or modern low-code automation tools (e.g., Power Automate, Automation Anywhere, Appian)

• Experience testing large-scale enterprise finance systems (ERP systems, CPQ tools, order management, etc)

• Experience serving as a Subject Matter Expert (SME) proactively establishing the QA process and as a point of contact for the business area

• Experience leading multiplatform end-to-end complex projects

• Experience mentoring and training junior members on the Docusign QA process, business flows, tools, and tech stack

• Experience leading cross-functional complex projects, managing risks and communications, and solving complex issues

• Experience innovating tools to reduce manual effort and bring productivity gains, such as building an AI agent testing experience or tool usage for day-to-day productivity gain

• Experience with API testing (REST, JSON, XML) and modern test automation frameworks (e.g., Selenium, Playwright)

• Experience with SDLC, Agile, and Test-Driven Development methodologies

• Experience with defect triage, debugging, and root cause analysis

• Experience with Quote to cash flows from Salesforce CPQ to Oracle ERP systems with 3rd party integrations

• A strong leader who can do multitasking and manage multiple parallel projects

• Strong hands-on experience in AI testing and building AI-related tools and technologies.

Preferred

• Expertise in balancing automation coverage with high-value manual validation

• Familiarity with performance testing tools such as JMeter, Gatling, Blazemeter

• Understanding of performance, stress, and volume testing concepts

• “Automate everything” mindset, with the judgment to know when manual testing adds more value

• Strong analytical, problem-solving, and communication skills

• Strong leadership skills with managing projects with less mentoring and guidance.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster #LI-Hybrid