Success Architect - MuleSoft (U.S. Citizen)

Applications for this position will be accepted on an ongoing basis. Description The Experience

This role will be on US government case support, which strictly requires US citizenship status.

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a MuleSoft Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration and API best practices.

What You'll Actually Be Doing

• Become a MuleSoft subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions.
• Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft.
• Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers.
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

You're Our Person If...

• This role will be on US government case support, which strictly requires US citizenship status.
• A broad perspective on API and integration patterns, use cases, technologies, and trends.
• Significant experience as a prior MuleSoft practitioner, with hands-on experience in large scaled integration deployments.
• A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap.
• Expert domain knowledge in Performance, Scaling, DevOps and Containerization including working knowledge of Kubernetes.
• Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications.
• Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration.
• Ability to serve as a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
• Ability to advise and mentor diverse teams using influence and adaptive communication strategies.
• Comfortable multitasking across parallel work streams, juggling different roles and priorities in each.
• A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view.
• Excellent written, presentation and overall communication skills.
• Proactive and self-starting attitude with the ability to manage tasks independently.

Even Better If...

• Familiarity with micro-services, cloud architecture and considerations for on-prem vs Hybrid vs Cloud platforms.
• Experience supporting/troubleshooting scaling and performance issues related to integration across distributed systems is advantageous.
• Demonstrated thought leadership through publications, public speaking and others.
• Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them.
• Experience in a customer-facing, sales-aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus.

Impact of the Role: As a MuleSoft Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with MuleSoft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork: Collaboration is at the core of our success, and as a MuleSoft Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Join our dynamic team and contribute to our inclusive and diverse work environment. We embrace diversity and are committed to creating equal opportunities for all applicants. At Salesforce, we value the unique perspectives and skills that individuals from diverse backgrounds bring to the table. If you are passionate about data analytics, technical leadership, driving customer success, and making a positive impact through collaboration, we invite you to apply for the MuleSoft Success Architect position. Help us shape the future of our Success Architect offering for MuleSoft while making a significant impact on our diverse and inclusive workplace.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.