Technical Account Manager

Description

ESSENTIAL JOB FUNCTIONS

Customer Relationship Management

• Serve as the primary technical point of contact for assigned accounts.

• Understand customer goals, challenges, and technical environments to provide tailored solutions.

Technical Guidance and Support

• Collaborate with customers to implement and optimize our products/services to meet their needs.

• Proactively identify and address potential technical issues before they impact the customer.

• Collaborate with customers to troubleshoot and identify gaps in technical solutions (Integrations and Reporting)

• Deliver product training, best practices, and knowledge-sharing sessions with global operation teams

Project Management

• Oversee the technical aspects of customer onboarding, integration, analytics and application configurations. Ensure all changes cover the global operational process for the client.

• Manage escalations and coordinate with internal teams (e.g., engineering, support, and product teams) to resolve & design complex issues/solutions.

• Monitor project progress, milestones, and deliverables, ensuring timely and high-quality outcomes.

• Validate all enhancements to meet the global process

Advocacy and Strategy

• Act as a customer advocate within the organization to influence product roadmaps and feature development.

• Identify opportunities for upselling or cross-selling additional products/services based on customer needs.

• Provide feedback to internal teams to improve the overall customer experience.

QUALIFICATIONS

Education and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• 3–5 years of experience in technical account management, customer success, or a related technical support role.

• Proven experience working with Integrations (EDI & API) & Data Analytics (SQL & PowerBI)

• Experience with JIRA, PowerBI, Boomi, and MS Dynamics

• Familiarity with SCRUM & Agile

• Previous Logistics experience

Technical Skills

• Proficiency in Integration development, Oracle, SQL

• Strong understanding of transportation, Warehousing & distribution logistics

• Ability to troubleshoot complex technical issues and provide actionable solutions.

• Proficient experience using JIRA to manage work output

Soft Skills

• Excellent communication and interpersonal skills

• Strong organizational and project management abilities.

• Ability to work collaboratively with cross-functional teams.

• Customer-focused mindset with a passion for delivering scalable solutions

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment

• Vision abilities required by this job include close vision and the ability adjust focus

• 25% travel required

OTHER SKILLS AND ABILITIES

• People skills required to create, maintain and enhance relationship with client(s) and software partner(s)

• Understand company information delivery capabilities and service

• Ability to effectively communicate all information delivery offerings to the client

• Extremely detail oriented

• Software competence (excel, word, power point. PowerBI, etc.)

• Motivated, goal oriented

• High level of initiative and work well in a team environment

• Excellent written and oral communication skills

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

• Excellent Medical, Dental and Vision benefits

• Tuition Reimbursement for education related to your job

• Employee Referral Bonuses

• Employee Recognition and Rewards Program

• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

• Employee Discounts

• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.