Project Manager - Community Engagement

US VA Richmond 1 DC1

R2026-2443

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Project Manager of Community Engagement will support the VP of Community Engagement and the Government Relations & External Affairs Leadership team and work closely with QTS Utility, Integrated Marketing and Public Relations, Community Impact, Sustainability, Development and Pre-Development teams. This role works to establish and optimize the operational framework for a strategic, collaborative, and informed engagement approach. Efforts will directly contribute to the success of our data center developments and reinforce our commitment to being a positive force in every community we touch.

The primary responsibility will be to design and implement processes and workflows that enhance operational efficiency and effectiveness for how QTS engages and supports the communities where we build and operate. This role will require strong project management, communications, analytical skills, and basic knowledge of data center construction and operations. You will be a creative thinker, a self-starter, and a collaborative team player with a strong background in complex project management. The ideal candidate thrives in situations with ambiguity and excels at creating structure and clarity in dynamic environments.

What You Will Do: (Job Responsibilities)

• Develop and implement community engagement processes: create comprehensive documentation that allows partner teams to execute efficiently in communities with a strategy that aligns with the organization's goals and mission.

• Develop strategies and processes around existing and future outreach efforts; community events, volunteer programs, data center tours, workforce development, recurring community communications and other initiatives to engage and support the community.

• Gather and analyze feedback: collect and analyze partner team and community input to inform decisions and strategies.

• Workflow Design: Collaborate with cross-functional teams to design and document efficient workflows, adopt tooling and ensure alignment with core values.

• Operational Efficiency: Identify opportunities to streamline operations, reduce inefficiencies, and optimize resource allocation. Collaborate with other departments: work closely with marketing, public relations, utility, sustainability, community impact and government affairs to ensure integrated efforts.

• Apply project management techniques and expertise to ensure successful execution of initiatives, including planning, execution, monitoring, and reporting. Manage project planning documentation, process mapping, meetings, communications, task resource availability management, change and risk management, project performance tracking, ensuring all team-managed projects are completed to ambitious standards of quality.

• Support community engagement on-site activities as needed

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What You Will Need to Be Successful: (Required Qualifications, Education, Experience, Certifications)

• Bachelor's degree in business management, operations, or related field.

• 1-3 years of experience in operations, process improvement, and project management.

• Strong analytical and problem-solving skills with a data-driven approach.

• Excellent communication and interpersonal skills to collaborate effectively with diverse teams and communities.

• Ability to work independently, take initiative, and adapt to changing priorities.

• Creative mindset with the ability to navigate and create structure in ambiguous situations.

• Knowledge of industry best practices and trends in community engagement and data center development.

• Proven ability to build and lead integrated teams (business and technology) from various internal and external organizations across multiple sites.

• Ability to achieve broadly communicated objectives with a minimal amount of supervision.

• Effective consultative and influencing approach.

• Proven ability to enact change quickly and effectively.

Nice to Have: (Preferred Qualifications, Education, Experience, Certifications)

• PMP and Scrum Master certifications desired; Strong project management/process background.

• Five or more years of experience with various project management methodologies (i.e., Waterfall and Agile) and proficiency in common project planning tools.

Other Key Skills: (KSAs)

• Problem solving and analytical skills required to correctly frame and guide critical decisions to ensure delivery of successful projects.

• Possess strong written and oral communication skills.

• Ardent desire and self-motivated to learn and expand knowledge of technical and interpersonal skills.

• Able to demonstrate strong analytical capabilities and technical knowledge.

• Excellent written and presentation communication skills with the capacity to articulate complex topics to varying audiences.

• Ability to work independently and as part of a team.

• Ability to work under pressure with tight deadlines.

• Ability to work on multiple projects simultaneously.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO, Paid Volunteer Days Plus Floating Holidays

• Stock Purchase Plan (SPP)

• 11 paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled (https://careers.qtsdatacenters.com/us/en/equal-opportunity-employer)

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.