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Customer Success Specialist

Dili (Yc S23)

Remote · location unlistedFull-time$70–90K/yrPosted 1 day agoStill listed today

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At a glance

Compensation
$70–90K/yr
Location
Remote · location unlisted
Schedule
Full-time
Work Authorization
Visa required

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Dili is an AI-driven platform for compliance management in clean energy projects. The Customer Success Specialist supports onboarding, adoption, and long-term customer success, working with a Customer Success Manager and customers navigating IRA and PWA compliance. The role also collaborates with Product and Engineering, shares customer insights, and helps users get continued value from the platform.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessRegulatory ComplianceInterpersonal CommunicationsProblem SolvingSoftware as a Service (SaaS)Account ManagementImplementationFederal Labor ComplianceIRA/PWA RulesClean EnergyCommunicationRemote WorkCompliance CommunicationSaaS PlatformsLoomNotion

Qualifications

0-2 Years Customer Success, Account Management, or Implementation

Full job description

dili Automating Compliance for Construction

Customer Success Specialist $70K - $90K•New York, NY, US / Remote (US) Job type Full-time Role Operations Experience 1+ years Visa US citizen/visa only

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Anand Chaturvedi

CEO

Anand Chaturvedi

CEO

About the role About Us: We’re a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet Inflation Reduction Act (IRA) and Prevailing Wage & Apprenticeship (PWA) requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives. If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you. About the Role: As a Customer Success Specialist, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance. This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation. Key Responsibilities:

  • Support Customer Success Manager in execution of day-to-day activities
  • Customer service tailored to IRA/PWA compliance workflows
  • Serve as the primary point of contact for user questions, issues, and feedback
  • Build strong relationships with customers, proactively identifying ways to increase platform value
  • Collaborate with Product and Engineering to share customer insights and influence feature development
  • Help develop support content, best practices, and compliance resources
  • Monitor usage data to detect adoption trends and flag potential risks
  • Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements

What We're Looking For:

  • 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
  • Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a strong plus
  • Outstanding communication and problem-solving skills
  • Comfortable working in a fast-paced, remote-first environment
  • Ability to translate complex compliance topics into clear, actionable guidance
  • Bonus: Experience using SaaS platforms, Loom, Notion, or similar

Why Join Us:

  • Ground-floor opportunity at a mission-driven startup
  • Remote flexibility and results-oriented culture
  • Work with a collaborative, experienced founding team
  • Direct impact on decarbonization and fair labor practices
  • Competitive compensation, equity, and benefits

About dili

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