IT Support Associate II, Ops Tech Solutions (OTS)
FORT MYERS, FLJob$27.64–37.74/hrSeen 1 day agoSeen in employer's feed today
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Job overview
The IT Support Associate II supports operations teams by resolving technical problems at an Amazon Operations facility across multiple technical disciplines. The role includes maintaining and troubleshooting IT equipment, handling network support requests, assisting with new-hire training, and learning new technologies. The associate may support customers across multiple buildings in the area as well as remote customers.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.
Key job responsibilities
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Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
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Handles support requests and procedures across the network
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Assist in training new hires
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Continuous learning of new technologies
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Ability to support customers from multiple buildings in the area, as well as remote customers
Basic Qualifications
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Experience troubleshooting and debugging technical systems
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Experience in a dynamic environment with a high degree of customer service
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Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
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1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .
USA, FL, FORT MYERS - 27.64 - 37.74 USD hourly
How this job compares
Set against the 2,744 open IT Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$27.64–37.74/hr
- Florida median$22–30/hr24 hourly ranges
- US median$26–32/hr735 hourly ranges
This range's midpoint, $32.69/hr, is 22% above the Florida median midpoint ($27/hr) — in the top quarter of IT Support hourly ranges in Florida.
- Openings
- Olive Jobs lists 123 open IT Support jobs in Florida and 2,744 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- ManTech10 open
- University of Miami9 open
- TEKsystems6 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (1,911 postings).
- Education
- 241 of the 2,744 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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