Inside Sales Representative - Discrete

Job Duties

Description

POSITION SUMMARY

The Inside Sales Representative, discrete/unplanned, serves as the primary internal contact for assigned non-VMI customers. This role supports the full sales cycle through account management, data analysis, and cross-functional coordination. Key responsibilities include sales execution, expediting, quoting, sourcing, and quality assurance to meet customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work to meet all established Key Performance Indicators (KPI's)

Meet sales and gross profit percentage targets for assigned books of business.

Follow company guidelines to establish selling prices and profit margins.

Actively research profitability concerns.

Meet objectives related to customer acquisition and activation.

Always represents the company professionally and courteously.

Moderate/Expert technical understanding of fasteners & industrial hardware required.

Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting

Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.

Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.

Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.

Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes

Effective management of all customers' master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)

Proactively drives account management while executing tasks to support the sales process and move opportunities forward.

Collaborate professionally with cross-functional teams to identify and resolve customer issues.

Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.

Manage customer portals for demand, quote requests, and corrective actions

Maintains and builds customer relationships to become trusted consultative advisors

Excellent judgement and decision-making skills

Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.

Proactively contact customers to assist with upcoming requirements.

Be able to learn ways with Wurth training to read and decipher customer prints and drawings

Provide Leadership for recommending and identifying internal process improvements.

Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)

Performs other duties, as assigned.

QUALIFICATIONS, SKILLS & ABILITIES

Bachelor's Degree Preferred. High school diploma/GED

Minimum 3 - 5 years' customer service/inside sales or related experience is required.

Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.

Advanced Excel skills.

SAP & P21 skills/experience are advantageous.

Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.

Experience in sourcing and procuring industrial hardware.

Intermediate technical understanding of fasteners & industrial hardware required.

Ability to analyze data to make decisions and impact on the customer.

Up sell products and services

Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.

Must be able to verbalize thoughts and information via phone and in person clearly and concisely.

Excellent judgement and decision-making skills

Ability to establish credibility, respect and trust from internal colleagues and external customers.

Ability to keep employees motivated, create a team environment and resolve conflict.

Must occasionally lift, carry or move up to 25 lbs.

Pay: Starting at $65,000 USD

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

The Wurth Difference:

Proactive supply chain solutions customized to your business, your industry

Industrial products and services delivered with prompt, personal attention

Inventory management solutions that keep your production line moving smoothly

Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

Maternity/Paternal leave after 1 year of service

Tuition Reimbursement eligible after 1 year of service

Health benefits and programs - medical, vision, dental, life insurance and more

Additional benefits 401(k), short term disability, long term disability

Paid Time Off, accrued per pay period, additional day earned per year of service

10 paid holidays

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

3 - 5 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55445

Job Type

Full Time

Place of Work

On-site

Requisition ID

INSID007047

Job Benefits

Not specified