Order Entry

Job Title: Customer Service Representative Order Entry Job Description

This role focuses on delivering excellent customer service by handling incoming calls, processing product orders accurately, and providing knowledgeable support to customers. You will respond to product inquiries, suggest suitable products based on customer needs, and communicate professionally via phone and email in a modern office environment.

Responsibilities

• Answer approximately 2030 incoming customer calls per day in a professional and courteous manner.

• Accurately enter product orders into the system while confirming details with customers to ensure correctness.

• Respond to customer questions about products, including features, availability, and basic usage information.

• Proactively suggest additional or alternative products that may better meet customer needs.

• Handle most day-to-day communication via email, ensuring all messages are clear, professional, and timely.

• Make occasional outbound calls to vendors to clarify product details, availability, or order-related questions.

• Collaborate with internal teams as needed to resolve customer issues and ensure a smooth order process.

• Maintain accurate records of customer interactions, orders, and follow-up actions in the appropriate systems.

• Use office-based tools and software to manage orders, track inquiries, and support overall customer service operations.

Essential Skills

• Previous customer service experience, with at least 2 years of relevant experience or a college degree in a related field.

• Comfort working on a computer, including navigating order entry or office software systems.

• Strong phone communication skills, with the ability to speak clearly and professionally with customers and vendors.

• Ability to compose and send professional, well-structured emails.

• Attention to detail to ensure accurate order entry and follow-up.

• Customer-focused mindset with the ability to handle questions and resolve issues effectively.

• Basic inside sales skills, including the ability to suggest products based on customer needs.

Additional Skills & Qualifications

• College graduate with a relevant degree, or equivalent combination of education and experience.

• Background in customer service, inside sales, or office-based order entry roles.

• Experience managing multiple customer inquiries and tasks throughout the day.

• Strong organizational skills and ability to prioritize workload in a fast-paced office environment.

Why Work Here?

You will work in a brand-new office building with a dedicated private office, providing a comfortable and professional setting to perform your best work. The environment offers room to grow, supporting long-term development and advancement. You will join a team that values high-quality customer service, professionalism, and continuous improvement, creating a supportive and engaging workplace.

Work Environment

This is an office-based role in a brand-new building that offers a clean, modern, and comfortable workspace. You will have your own private office, providing a quiet and focused environment to handle calls, emails, and order entry tasks. The position involves working primarily on a computer, using office and order entry systems, and communicating frequently via phone and email. The setting supports professional attire and a structured, growth-oriented workplace with room for future expansion.

Job Type & Location

This is a Contract to Hire position based out of SAINT CLOUD, MN.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of SAINT CLOUD, MN.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in SAINT CLOUD,MN.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.