Technical Solutions Engineer (Thermal)

Job Description

Candidates will serve as the primary technical expert for OneCore (pre-fabricated data centers) Integrated Thermal Systems, supporting deployment, commissioning, startup, and troubleshooting activities.

• Provide advanced technical support to customers, field teams, and service organizations, both remotely and onsite, to resolve complex thermal, cooling, and system integration issues.
• Partner with Product Management, R&D, Engineering, and Service teams to deploy new technologies and drive successful implementation of AI-ready data center solutions.
• Troubleshoot and optimize cooling infrastructure, including chilled water systems, fluid networks, CDUs, heat rejection systems, and monitoring/control platforms.
• Support Factory Acceptance Testing (FAT), commissioning, quality assurance, and field deployment activities while ensuring customer satisfaction and system reliability.
• Lead technical issue resolution, coordinate cross-functional stakeholders, and provide project oversight throughout the deployment lifecycle.
• Develop and maintain technical documentation, troubleshooting guides, and deployment best practices to improve efficiency and reduce customer risk.
• Analyze system performance data and fluid samples to identify potential issues and recommend corrective actions.
• Mentor team members, share technical expertise, and contribute to continuous improvement initiatives.
• Travel to customer sites as needed to support escalations, construction activities, commissioning efforts, and customer-facing technical discussions. Ideal Profile: A customer-facing technical leader with a background in thermal systems, cooling infrastructure, data centers, or critical power environments who can manage projects, troubleshoot complex issues, and effectively communicate with customers and internal stakeholders.

Salary: $140-170k + 10-15% annual bonuses

Skills and Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Data Center Engineering, or a related technical discipline.
• 5+ years of experience supporting customers in a technical, engineering, service, or solutions-focused role.
• Experience troubleshooting complex technical systems and supporting customers through issue resolution.
• Strong project coordination and stakeholder management experience.
• Experience reading and interpreting: Electrical diagrams, Piping drawings, Engineering blueprints, System architecture documentation
• Strong organizational, troubleshooting, and customer service skills.
• Ability to travel 50% of the time to client sites (Texas & Louisiana)
• Experience supporting data center infrastructure, cooling systems, or critical facility environments.
• Background in thermal management, fluid systems, mechanical systems, or power infrastructure.
• Experience with: Chilled water systems, Direct Liquid Cooling (DLC), CDUs, Heat rejection systems, Cooling infrastructure
• Experience supporting AI, hyperscale, or modular data center deployments.
• Familiarity with building monitoring systems, controls platforms, or BMS solutions.
• Previous experience providing remote technical support and troubleshooting for field-deployed systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].