Benefits Account Manager

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Benefits Account Manager provides client support across multiple channels, including phone, email, and virtual or onsite meetings (as needed) directly related to the benefits module. The Benefits Account Manager collaborates closely with internal departments to ensure client objectives are understood, prioritized, and successfully achieved.

Primary Responsibilities

The below represents the primary responsibilities of the position, other duties and responsibilities may be assigned as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Drive successful open enrollment outcomes and provide ongoing benefits support throughout the client relationship with Paylocity

• Coordinate Open Enrollment activities with carriers, brokers, and internal implementation or support teams for our Benefits clients

• Collaborate with clients to modify benefit system settings and ensure complete resolution of concerns

• Provide professional, ethical, knowledgeable, and reliable service to clients

• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through the benefits module to solve the client’s request

• Monitor and facilitate the resolution of open requests within service level agreements

• Assist with special projects as assigned

• Work overtime as needed, especially during peak season

Education and Experience

• Bachelor’s degree required

• Proficiency in Microsoft Office suite

• Strong oral and written communication skills

• Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment

Preferred

• Payroll service bureau, benefits center or benefits administration

• Call center environment, customer/client facing such as retail, restaurant/hospitality

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The hourly rate for this position is $25.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. (https://rise.articulate.com/share/NWT-xukAz2nsMapN3L3TSRXfxzBGrFh\_#/) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.