Women, Infants, and Children (WIC) Administrative Team Lead - 61007008 (Picken County)

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under the direction of the WIC Administrative Services Coordinator, provides direction and supervision to administrative support staff. Collaborates with all disciplines and administration to assure effectiveness and efficiency in provision of services in a culturally competent and customer friendly environment.

• Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines. Maintains audits, training records and EPMSs for individual staff. Provides and documents feedback and appraisals.

• Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and procedures . Answers telephones and schedule appointments as necessary. Processes information, completes medical records and enters all client information into applicable electronic applications or SCWIC system as mandated. Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in the SCWIC system and Farmer's Market coupons

• Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer service complaint procedures as outlined or directed by the region and state plan.

• Attends relevant program and agency training and meetings. Ensure necessary materials and resources are available for Administrative staffs. Prepares and submits required reports and mandated or requested.

• Performs other related duties and special projects as assigned, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested.

State Minimum Requirements: A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Agency Additional Requirements: At least a High School diploma/GED & two (2) years clerical office experience; or an associate's degree in a related field & one (1) year clerical office experience.

"Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate."

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. At least one (1) year experience providing WIC administrative support. EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster. DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.