Benefits Supervisor

Description

Summary of Position

The ESC Benefits Supervisor manages the daily operations of the Benefits Employee Solution Center function, ensuring efficient, compliant, and employee-focused delivery of benefits services across the organization. The role leads a team supporting benefits inquiries while partnering with employees, leaders, HR Business Partners, Payroll, vendors, and Compliance to drive service excellence and continuous improvement.

Key Responsibilities/Skills

• Lead daily operations of the Benefits Employee Solution Center team, ensuring timely and accurate administration of benefits programs. (20%)

• Serve as the escalation point for complex benefits cases and ensure alignment with applicable laws and company policies. (20%)

• Monitor workload, service levels, case metrics, and team performance to improve operational efficiency and employee experience. (15%)

• Partner with Payroll, HR Business Partners, Benefits vendors, Legal, Compliance, and operations leaders to coordinate administration and resolve issues. (15%)

• Identify and implement process improvements, automation, reporting enhancements, and standardized practices. (10%)

• Develop and maintain procedures, knowledge articles, training materials, and employee communications. (10%)

• Support annual enrollment, vendor management, acquisitions, audits, regulatory changes, and quarterly system releases. (10%)

Functional Competencies for Success

• Customer and employee experience orientation

• Leadership and team development

• Compliance and risk management

• Process improvement and operational excellence

• Critical thinking and problem-solving

Education and Experience

• Education: Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field required.

• Experience: 5-7 years of progressive experience in Human Resources, leave administration, benefits administration, shared services, or HR operations,

• Preferred Qualifications: Experience in an HR Shared Services model; strong knowledge of FMLA, ADA, Workers' Compensation, state paid leave, disability, and benefits administration; experience supporting a multi-state workforce; proficiency with HRIS, leave management, case management, reporting dashboards, and Microsoft Office; SHRM-CP, SHRM-SCP, PHR, SPHR, CEBS, or CLMS preferred.

People Leadership Responsibilities

Directly supervises Benefits Specialists, Administrators, Coordinators, or Analysts. Responsibilities include hiring, onboarding, coaching, performance management, employee development, workload assignment, workforce planning, resource allocation, and operational oversight.

Physical Requirements

Sedentary office work with frequent sitting, speaking, reading, hearing, manual dexterity, and computer use. Occasional standing, walking, reaching, and lifting or carrying materials up to 10 pounds. Reasonable accommodations may be provided to enable qualified individuals to perform the essential functions of the position.

Licenses and Certifications

Not required. SHRM-CP, SHRM-SCP, PHR, SPHR, Certified Employee Benefit Specialist (CEBS), or Certified Leave Management Specialist (CLMS) preferred.

Work Environment

Hybrid office environment supporting employees across multiple states and business units. Requires frequent interaction with employees, leaders, HR Business Partners, Payroll, vendors, and third-party administrators; careful handling of confidential information; and responsiveness during peak leave activity, annual enrollment, acquisitions, and regulatory changes.

Important Information for Applicants:

• Asplundh Tree Expert, LLC and its family of companies are Equal Opportunity Employers. We consider all qualified applicants without regard to any legally protected characteristic.

• If you require reasonable accommodation during the application or hiring process, please contact our ADA Coordinator at 1-800-248-8733, ext. 3656.

• Employment offers are contingent upon successful completion of applicable pre-employment requirements, which include background screening, drug testing, and employment eligibility verification.

• Compensation determination is based on market data, job scope and individual qualifications.

• We offer a competitive total rewards package inclusive of health and welfare and retirement benefits, as well as paid time off and holiday pay benefits.

• Unsolicited resumes without an executed agency agreement become the property of the company.