Outreach and Program Support Specialist

The Rural Initiative Outreach and Program Support Specialist serves as a key CareerSource Okaloosa Walton resource in the rural communities of Walton County and portions of northern Okaloosa County, connecting residents, employers, and community partners with employment, training, and workforce services. Provides career planning, employment placement, training assistance, and community outreach to participants in the WIOA Adult and Dislocated Worker Program and other special projects. A) Program Support 1. Provide daily resource room coverage at the CareerSource Okaloosa Walton DeFuniak Springs Center from 8:00 a.m. to 12:00 p.m., supporting center and regional goals while providing excellent customer service to job seekers 2. Answer phones, greet customers, determine priority of service, provide initial assistance, schedule appointments, and direct customers to appropriate staff and services. 3. Assist customers with registration in Employ Florida and Wagner-Peyser participation, including completion of the background wizard, resume, and Virtual Recruiter. 4. Provide orientations to CareerSource Okaloosa Walton programs and services and conduct initial needs assessments to identify employment, career, and/or training needs. 5. Assist participants with career planning, resume development, job searches, job referrals, workshops, job fairs, and self-assisted job search activities. 6. Conduct resume development, job search, interviewing, and employment readiness workshops. 7. Provide Labor Market Information using Employ Florida, O*NET, and other available resources to help participants identify growing industries, high-demand occupations, and career opportunities. 8. Assist participants with Reemployment Assistance applications and weekly job search requirements as needed. 9. Maintain accurate and timely participant information, case notes, and required documentation in Employ Florida, ATLAS, and other applicable systems. 10. Maintain working knowledge of CareerSource Okaloosa Walton programs and partner services, including Veterans Services, WIOA, Military Family Employment Advocacy, Business Services, Welfare Transition, SNAP EandT, and RESEA. B) Outreach and Employer Engagement 1. Develop and maintain relationships with local governments, community organizations, businesses, schools, correctional facilities, and other partners serving rural communities in DeFuniak Springs, Freeport, Paxton, and throughout northern Walton County and portions of northern Okaloosa County. 2. Coordinate with the CareerSource Okaloosa Walton Business Services Department to represent the organization in rural business outreach and employer engagement. 3. Assist employers with posting job orders in Employ Florida, coordinate on-site recruitment events, and promote appropriate workforce services. 4. Maintain accurate and timely Employ Florida data related to employer contacts, job orders, recruitment activities, referrals, and other outreach activities in accordance with CareerSource Okaloosa Walton requirements. 5. Coordinate and participate in community events, employer recruitment activities, resource fairs, job fairs, and other outreach opportunities designed to increase awareness and use of CareerSource Okaloosa Walton services. 6. Coordinate and host an annual Walton County Community Resource and Job Fair in partnership with Business Services staff, featuring local employers, community resource providers, and CareerSource Okaloosa Walton programs and services. 7. Participate in resume development, job search, interviewing, and employment readiness workshops at local jails and correctional facilities. Provide practical employment resources and connect individuals with appropriate CareerSource Okaloosa Walton services and community resources to support successful reentry into the workforce. 8. Manage and maintain the CareerSource Okaloosa Walton rural Facebook page. Develop and post timely, relevant content re arding job openings, training opportunities, workshops, hiring events, community resources, and CareerSource Okaloosa Walton services. Monitor and respond to inquiries and comments and make appropriate referrals to CareerSource Okaloosa Walton staff and services. 9. Identify workforce and community needs in rural areas, recommend solutions, and participate in initiatives and partnerships that address identified needs and expand access to employment and training services Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma required. Preferred Associate degree with three years of experience as a career advisor, case manager, recruiter; or bachelors degree in related field. Valid Drivers license Language Skills: Ability to read, analyze, and interpret such as financial reports, general correspondence, procedure manuals, and governmental documents Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from the CareerSource Okaloosa Walton staff, CareerSource Okaloosa Walton Board, and/or general public Mathematical Skills: Ability to apply advanced mathematical concepts to required situations Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram for and deal with several abstract and concrete variables Other Skills Required: Proficient use of Microsoft Office: Outlook, Word, Excel, Power Point, Teams, and Access Filing and retrieval skills Ability to operate standard office equipment including scanning for both short and long-term storage Time management: the ability to organize and manage multiple priorities Strong customer orientation, both internal and external Excellent interpersonal and communication skills Strong team player ### Physical Demands: The physical demands described here are representatives of those that may be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employ