Telecommunicator - Emergency Services

POSITION SUMMARY: As a 911 Telecommunications Operator you will be working in a fast-paced environment. This includes taking calls on emergency and non-emergency telephone lines from the public, evaluating situations and dispatching the appropriate resources such as fire, medical services, or law enforcement, and utilizing a variety of software to accurately document information. EXAMPLES OF WORK: (Illustrative Only) . Answer emergency 911, seven-digit phone, and radio calls. . Ability to dispatch fire, police, and/or EMS services, utilizing department standard operating procedures (SOPs). . Operate telecommunications equipment and computer systems in accordance with regulations set forth by the FCC and other agencies. . Completing dispatching reports, ensuring accuracy and following guidance set forth by SOPs. . Conduct accurate data entry into various software during and after a call. . Complete continuing education (CEU) requirements on a rolling basis as a requirement by regulatory agencies. . Work with, and coordinate communications with a variety of agencies, including but not limited to: 1. Law Enforcement Agencies 2. Fire Departments 3. Rescue Services 4. State Agencies 5. Social Services . Complete all of the following requirements, including but not limited to: 1. 16-hour Emergency Fire Dispatch class 2. 16-hour Emergency Medical Dispatch class 3. 16-hour Emergency Police Dispatch class 4. HazMat R&I 5. CLEAN certification 6. TDD/TTY operations 7. CPR 8. Emergency Telecommunicator/Dispatcher PEMA certification 9. NIMS 100 & 700 10. TERT Applicant may be required to do additional training and recertifications REQUIRED QUALIFICATIONS: . Highschool diploma or GED . Ability to type a minimum of 25 words per minute . Prior experience in one of the following: Dispatching, telecommunications, emergency services, customer service . Ability to sit or stand for long periods of time . Phone, computer, and customer service experience . Able to effectively handle high-stress situations . Ability to multitask and prioritize work responsibilities . Open availability to shifts . Knowledge of local geography PREFERRED QUALIFICATIONS: . Associates degree . One year experience in one of the following: 1. Dispatching, telecommunications, emergency services, customer service . Prior experience working with Computer Aided Dispatching Systems (CAD) . First Aid certifications, telecommunications/dispatching certifications, NIMS/ICS certifications This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other-related instructions and to perform any other job related duties requested by the Board of Commissioners. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.