childline caseworker

Salary $53,008.00 - $80,646.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-60296-40010 Department Department of Human Services Division HS Div Op Opening Date 10/14/2026 Closing Date 10/28/2026 11:59 PM Eastern Job Code 40010 Position Number Multiple positions may be filled from this posting. Union SEIU Local 668 Bargaining Unit F4 Pay Group ST06 Bureau / Division Code 00211622 Bureau / Division Bureau of Policy, Programs and Operations/Division of Operations Worksite Address 2525 N. 7th Street City Harrisburg, Pennsylvania Zip Code 17110 Contact Name Heather Laurent Contact Phone 223.231.9904 Contact Email [email protected] THE POSITION Do you want to turn your empathy and interpersonal strengths into life-changing support for Pennsylvania families? The ChildLine Caseworker with the Office of Children, Youth and Families plays a key role in protecting children and assisting families. This position allows you to use your communication skills to help ensure that concerns about child safety are handled quickly and responsibly. You will work in a supportive environment where teamwork and compassion guide daily decisions. Step into a role where your efforts help enhance the well-being of communities across the state! DESCRIPTION OF WORK This position receives and processes reports of suspected child abuse and neglect and ensures they are directed to the correct investigative agency. As a ChildLine Caseworker, you will perform the following duties: 1. Caller Support: Inform callers of their legal rights and responsibilities and explain confidentiality of referrals 2. Interview Work: Interview callers to understand the nature and facts of each referral 3. Database Search: Search statewide records to locate previous referrals involving child abuse or neglect 4. Decision Making: Apply laws and policies to determine appropriate referral actions 5. Report Processing: Analyze and forward reports to county agencies, law enforcement, or other investigators 6. Outcome Review: Review investigation outcomes for accuracy before final approval in the statewide database Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: 1. Full-time employment, 37.5 hours per week 2. Hotline coverage is ensured through shift work on a 24/7 basis. Shifts are determined based on seniority and are subject to change based on operational needs. The current available shifts being offered are as follows and can have varying break days that may be any two consecutive days within the seven-day period: 3. 12:00 AM to 8:00 AM 4. 12:00 PM to 8:00 PM 5. 3:00 PM to 11:00 PM 6. 5:00 PM to 1:00 AM 7. You may have an opportunity to bid into these shifts as positions become available, based on seniority: 8. 7:00 AM to 3:00 PM 9. 8:00 AM to 4:00 PM 10. 9:00 AM to 5:00 PM 11. Due to operational demands, there are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime. Mandated overtime can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. Incumbents in this position should expect to work overtime on a weekly basis, averaging 10 hours per week. 12. Training hours will mostly be 8:00 AM to 4:00 PM, but will consist of other shifts as needed. Training typically lasts three months. 13. ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. 14. Telework: You may have the opportunity to work from home (telework) part-time up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work rom an approved location inside Pennsylvania. If you are unable to telework, you will be required to report to the headquarters office in Harrisburg. Your work from home location must be within reasonable travel distance to headquarters, as you will be expected to travel to the office with or without advanced notice. The ability to telework is subject to change at any time. Additional details may be provided during the interview. 15. **Salary:**In some cases, the starting salary may be non-negotiable. 16. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: 1. A bachelor's degree; or 2. An equivalent combination of experience and training. 3. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: 1. A bachelor's degree; or 2. An equivalent combination of experience and training. 3. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: 1. You must meet the PA residency ... For full info follow application link. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.