Service Center Director

Summary

As a Service Center Director, you will manage, direct, and coordinate the Center's activities, functions, and operations. Location of position: Federal Acquisition Service (FAS) - Office of Acquisition Solutions Development. We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

Plans, develops, manages, directs, and coordinates contract compliance activities for GSA MAS and non-MAS contracts which are long-term government-wide contractual vehicles with commercial firms providing government customers with direct delivery of state-of-the-art, high quality commercial products and services. Performs the full range of supervisory and managerial duties for assigned staff, which includes but is not limited to the following: Establishes organizational structure, allocates work force and financial allocations, and delegates authority and responsibility as needed. Participates with higher level management in formulating long-range plans for the organization. Sets objectives, priorities, and goals for the Service Center. Provides valuable input and recommendations concerning ongoing projects, significant trends, recurring problems and recommends or applies proven solutions for significant Service Center projects. Undertakes and directs special studies as needed and prepares special reports or position papers involving a plethora of highly complex and intricate contract compliance issues. Maintains compliance data and history, along with other indicators of Center execution and effectiveness, and compiles data for statistical management reports. Prepares and gives briefings on contract compliance matters. Reviews and resolves the most complex, sensitive, and controversial quality and supplier operational issues facing the Center, such as those involving highly specialized or unique commodities, critical contractors, or other service providers, high profile and/or extremely hostile quality conflict and recommends policy adjustments for persistent or critical quality programs. Evaluates the effectiveness of existing contract compliance strategies and implements policies and procedures leading Supplier Compliance Service Center business initiatives. Requirements

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 4 investigation level). Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position Serve a one year supervisory or managerial probationary period, if required. Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-15 salary range starts at $150,359 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service. Specialized experience is planning, managing and directing an information technology contract compliance program responsible for ensuring that suppliers are securely providing products and services in accordance with contractual requirements. This experience must include: ● Assessing and monitoring complex contractor processes and systems using qualitative and quantitative techniques ● Ensuring compliance with applicable laws, regulations, policies, and procedures ● Applying knowledge of both government and commercial business practices and quality assurance operations ● Collaborating with internal and external stakeholders, leadership and regulatory officials, and meeting with industry partners, and Federal, and State and local agencies.

How You Will Be Evaluated

A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses. Knowledge of business and industry processes including knowledge of the supplier operations and quality assurance operations, requirements and processes to define problems, analyze alternatives, design and implement solutions and adapt equipment or techniques to resolve a diverse and complex range of quality assurance and technical problems. Skill in providing comprehensive oversight of activities, functions, and operations within an assigned organization and providing leadership and technical direction to employees. Expert skill in managing compliance programs and supervising employees. Verbal and written communication skills sufficient to provide briefings to diverse audiences with diverse acquisition, procurement, and/or contracting needs, requirements, responsibilities, and/or roles; meet with executive and other management and staff personnel within the employing or other federal agency and private sector organizations/entities to communicate, defend, and/or justify extensive, costly, and/or highly complex activities, operations, proposals, recommendations, and similar matters; and conduct management reviews and present final decision packages, proposals, and comparable documentation/information to a wide variety of individuals at all levels of government and business organizations. Comprehensive knowledge of supplier operations, information technology and supply chain risk management and methods employed for commodity production and evaluation of supplier capacity for information technology supply and services and potential for production of commodities needed by GSA customers. Knowledge of administrative laws, legal codes, court procedures, precedents, legal practices and documents, government regulations, executive orders, agency rules, government organizations and functions related to supplier operations and contract compliance. Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process. Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA's Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration. You may preview questions for this vacancy. Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Other Information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility. Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.