STRATEGIC ANALYST

Summary

DCSA's Office of Customer Success is seeking a Strategy & Assessment Lead to help shape how the agency monitors and optimizes its internal customer strategy. In this dynamic, high-impact role, you will design and execute strategic assessments, establish key performance metrics, and analyze internal customer feedback. You will identify service gaps, ensure appropriate corrective actions are tracked, and drive transparency across the organization through data-informed recommendations.

Duties

As a STRATEGIC ANALYST you will be responsible for the following duties: Performs strategic analysis of customer needs, stakeholder concerns, market conditions, governance expectations, and enterprise service adoption trends to support DCSA's transition to operating as a customer-centric business. Exercises accountability for designing and establishing strategic approaches, analytic frameworks, measures of effectiveness, and cross-functional recommendations that ensure DCSA's customer-facing strategies align with broader agency goals, customer demand, and national security priorities. Develops strategic assessments, executive briefings, decision memoranda, white papers, response packages, issue papers, customer success plans, strategic communications products, and other analytic deliverables for OCS leadership and DCSA senior leaders. Conducts descriptive, trend, performance, risk, customer experience, requirements, policy/program, and enterprise integration analyses to identify root causes, assess emerging issues, and develop strategic recommendations. Leads and coordinates cross-functional working groups and matrixed efforts across OCS and DCSA business units, including Personnel Vetting, Industrial Security, Acquisition and Technology, and Security Training, to align enterprise actions with customer needs and strategic priorities. Interprets broad policy, strategic guidance, and oversight expectations for new or ambiguous situations and develops new methods, criteria, frameworks, and recommended changes to improve customer success, governance positioning, and enterprise alignment. Performs other duties as assigned. Qualifications

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 11/23/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Applying strategic planning, business development, customer success, and performance management principles to improve service delivery, and support organizational objectives. Designing and conducting internal customer strategy assessments, analyzing feedback data, and monitoring key performance indicators (KPIs) to identify operational gaps, verify metric alignment, and track corrective actions. Building and maintaining professional relationships with customers, stakeholders, and strategic partners; gathering customer feedback; and representing an organization in meetings, working groups, or cross-functional forums. Developing data-informed recommendations, executive briefings, decision memoranda, or other written products that support leadership decisions regarding customer strategy, governance, business processes, or organizational change. Collaborating across business lines or functional organizations to align customer needs, operational capabilities, and strategic priorities. Specifically you will be evaluated on the following competencies: 1. Qualitative/Quantitative Analysis: Developing and applying quantitative and qualitative analytic methods to identify, collect, process, and analyze large data sets. 2. Stakeholder Management: Applies concepts, practices, and techniques to identify, engage, influence, and monitor relationships with individuals and groups connected to the work effort; including those who are actively involved, exert influence over the process and its results, and have a vested interest in the outcomes (positive or negative). 3. Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government. 4. Data Analysis: Analyze, model, and transform data to highlight useful information; suggest recommendations and conclusions, and support senior leader decision making. 5. Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire. EXCEPTED SERVICE PILOT REVIEW: Once the application process is complete, a review of your application will be made to ensure you meet the qualification requirements listed on this announcement. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Top ranked candidates will be referred to the selecting official for further review and consideration. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified'. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility and qualifications requirements must be met by the closing date of this announcement. Other Information

VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. This position is subject to an initial drug screening, and random testing thereafter. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.