Domestic Transportation Agent

Company Description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow from origin to destination.
• Ensure accurate and timely data entry into the operational system.
• Track and trace Transcon shipments/files and provide reporting as required.
• Utilize the Export Transcon workflow on a daily basis.
• Ensure accurate and timely client and vendor billing.
• Ensure timely freight delivery and customs clearance when applicable.
• Interact with customers to arrange shipments and consistently meet customer service standards.
• Build and maintain positive working relationships with customers, vendors, and suppliers.
• Maintain compliance with all internal policies, company procedures, and applicable government regulations.
• Understand departmental process flow and identify opportunities to improve operational efficiency, productivity, and service quality.
• Understand customer requirements and ensure all Standard Operating Procedures (SOPs) are documented and maintained in DLSOPs.
• Meet established KPI standards and performance expectations in accordance with company policies and procedures.
• Maintain effective network communication by responding promptly to emails, requests, and inquiries from internal and external stakeholders.
• Escalate operational issues, exceptions, and service concerns to management when appropriate.
• Promote a culture of compliance by adhering to company policies, regulations, and ethical business practices while performing all duties with integrity and professionalism.
• Demonstrate and uphold the company's 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Knowledge

• Basic understanding of logistics, transportation, supply chain, or customer service operations preferred.
• Understanding of ocean documentation processes preferred.
• Basic awareness of regulatory and compliance requirements.
• Hazardous Materials certification preferred.

Skills

• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel and Word).
• Ability to learn new systems and processes quickly.
• Fluent in English.

Behaviors

• Positive, team-oriented attitude.
• Proactive and dependable.
• Customer-focused with a strong sense of accountability.
• Adaptable and willing to learn in a fast-paced environment.

Education and Experience

• 6 months to 1 year of experience in logistics, transportation, operations, customer service, or a related field preferred; or an equivalent combination of education and experience.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Annual Paid Holidays (10)
• Potential Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
• 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program