Loss Mitigation Administrative Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Provide assistance to loss mitigation department as needed.

Compensation

This role is a non - exempt position with a targeted salary range of $18 to $21 hourly.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Perform general clerical duties and office support: photocopying, filing, and faxing.

Essential Functions

• Overnight orders and track trial payment plans for all workouts.

• Assist with mailing Loan Modification Agreements.

• Ordering f/c fees and following up until received.

• Assist with permanent Loss Mitigation documentation on I5.

• Mail copy of fully executed Loan Modification agreement to borrower.

• Maintain office supplies inventory and placing orders when needed.

• Create loss mitigation folder for analyst/order credit report.

• Coordinate department meetings

• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.

• Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues.

• Assist with internal and external audit requests.

• Assist loss mitigation intake team with duties as needed.

• Communicate effectively with individuals and teams to ensure high quality, timely response, and resolution to issues

• Assist with internal/external audits and compile pre/post-findings to investors, including CFPB.

• Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements

• Prepare and submit all mortgage insurance and investor reporting for FNMA, FHLMC, FHA, VA and USDA throughout each month.

• On a daily basis, review NSF reports that require individual account analysis; identify and issue any necessary HBR letters for the states of CA, NV & WA and delinquency and state specialty letters as required by state regulators.

• Review the payment exceptions received in-house; perform account analysis to determine any necessary repayment arrangements, possible update of HBR letters or risks of invalidating foreclosure activity.

• Provide training for both new and existing employees.

• Handle notarization processes with expertise.

• Provide posting instructions and review of NSF/Returned checks requiring the reissuance of HBR letters to the Cashiering Department, when necessary.

• Provide reinstatement quotes.

• Post trial plan payments received into investor systems.

• File for FNMA reclass on loans where necessary.

• Administer stop codes preventing outbound collection efforts monthly to ensure accounts are coded in compliance with customer repayment agreements; remove codes as necessary.

• Other duties as assigned

Qualifications

• Excellent verbal and written communication skills required.

• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.

• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

Commitment to company values.

• Customer Service - Proactive attention to each person

• Integrity - Do and say what's right

• Respect - Treat others with dignity

• Collaboration - Listen and work together

• Learning - Seek knowledge and strive for improvement

• Excellence – Deliver the unexpected

Supervision

Job Scope: Responsible for understanding the department/area goals and how own job contributes to achievement of these goals.

Complexity: Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager.

Impact: Decisions and actions impact the results of own work team.

Interaction/Supervision: Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a guide to less experienced staff in similar role and/or student employees; generally does not have formal responsibility for overseeing others.

Requirements

• Work is primarily sedentary; mobility in an office setting.

• Frequent use of computer keyboard and mouse.

• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.

• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#:LOSSM018500