Desktop Support Technician

OVERVIEW Provides technical support by installing, repairing, upgrading, and maintaining PC equipment, software, and systems to meet user needs. Troubleshoots software compatibility issues, supports third-party applications and project implementations, and escalates complex issues as needed. Maintains accurate equipment records and inventory while communicating project progress and providing technical support across multiple locations.

SCHEDULE: 40-hours per week SHIFT: Days

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs installation, repair, upgrades, and modifications of PC equipment.
• Installs PC software programs and systems to meet user requirements.
• Analyze software for compatibility on desktops and network.
• Provide analytical support for third party software applications.
• Advises and provides support for project implementations.
• Escalation of issues within the department as needed to senior technicians
• Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives.
• Maintains records and inventory of computer equipment.
• Travel to other Mercyhealth locations is required

EDUCATION AND/OR EXPERIENCE Associate's degree (A. A.) in Computer Science or related area preferred.

CERTIFICATION/LICENSURE

• Hardware or OS certification preferred
• Maintain a valid driver's license

OTHER SKILLS AND ABILITIES

• Ability to multi-task and prioritize projects\tasks effectively
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

LEVEL OF SUPERVISION Minimal

PAY RANGE:

$24.60 - $38.14 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women